Why IX?

Here Are Some Of The Many Reasons
Why You Should Choose IX

Personal Support Rep Philosophy

The story behind the Support Rep Program is that we wanted to offer the BEST customer support in the Hosting Industry. The first step was to define what "the BEST" customer support meant. Our entire team brainstormed, and determined that by creating a personalized service program, that would allow our customers to build trust with our service team, and would allow our service team to 'own' and 'WOW' our customers would be the BEST customer support.

What is a Personal Support Rep?

A Personal Support Rep is a a trained and skilled service representative capable of assisting you with any of your web hosting needs. They can handle not only billing and administrative tasks, but can also resolve technical issues, answer questions and even offer advice.

Support Reps have management level empowerment, so that they are able to offer a one-and-done solution experience.

Watch the introduction video of our Support Reps

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Al Golet

Angela Austin

Clayton Engle

Craig Witten

Chris Rees

Danny Mullins

Dujuan White

James McGhee

John Richards

Kevin Rucker

Kyle Rhoades

Richard Simpson

Robert Graham

Steve Algarotti

Wil Jones

Get a Personal Support Rep!

Every customer of IX Web Hosting will receives their own Personal Support Rep regardless of which hosting plan they choose. Once the Support Rep has been assigned, their information will be displayed within each customer's personalized control panel.

The Support Rep will automatically be alerted if a ticket is entered via the control panel system as well.

What your Personal Support Rep will mean for you.

Aside from the assisting with all your hosting needs, you will gain an insider friend within IX Web Hosting. Not only will you have their personal extension and email, but you will also be able to contact them through various Social Media Outlets such as Twitter, Facebook, and their team blog page.

This level of access to your Support Rep allows you to bypass phone queues and schedule contact when it is most convenient for you.

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Trusted. Safe. Reliable.

Think you have what it takes? We would love to give you the opportunity to prove it. We are looking for ultra talented and motivated individuals that share our passion for delivering awesome web hosting solutions and the best customer service in the industry. Please contact us today.

We're Always There When You Need Us The Most!

Your Dedicated Support

At IX, we take care of our customers. And dedicated support is one of the ways we prove to you again and again that we are here to help you every step of the way, regardless of your skill level. With IX dedicated support, you get a support technician personally assigned to assist you. You get their name, number, email, social media connections, and work schedule! It's just one more facet of our service which proves our deeply rooted belief that being a great hosting provider requires more than just cutting-edge technologies, but the best in support and service.