In 1999 we began supporting our first hosting customers on a server in someone's living room, and since then we have grown into a global hosting company with clients all over the world. What does this mean for you? Not only do we know what we're doing, but you're not going to have to worry about changing hosting companies because we're not going anywhere.
At IX we decided that we wanted to provide the best and most exceptional customer support in the industry. That is why we developed a company wide philosophy to provide a unique and personalized customer support experience. This is how our satisfaction based customer support program was born. Rather than limit our support reps by measuring them on things like length of call or number of chats, their only requirement is to resolve issues and make you happy. The result is a amazingly friendly, diverse group of script-free representatives that will do everything they can to help you with any question you have.
Every webhost offers a 30-day money back guarantee, but who offers completely free hosting? We do. For a full week, you can kick the tires, take her out for a spin, and see how she handles in the straights - for no charge. Seriously. We won't charge your card until after the 7 day trial period, and if you cancel before it's up - you will never be billed. No fighting for refunds, no fine print.
The success of a hosting company largely depends on whether they are able to keep their customers' websites online and accessible to the web. But 99.9% website uptime is really just one one of those phrases you hear hosting companies throw around, but not define in real terms. We have a Tier 3 n +1 redundant data center that keeps your site up the maximum amount of time.