How to Add a Custom MX Record

Why would I change my MX record?

Your MX record determines what mail server your domain is associated with. Many times customers feel that hosting their email with another company works best for them. If you are one of those customers more than likely the email company you have selected will require you to change your MX record for your email to begin working with them.

How can I add a custom MX record?

The first step is to log onto your control panel.

Once you are logged in you will then want to click on the “Domains” icon:    domains

You will then see a page listing all of the domains you have added to the control panel. Click on the domain that you need to change your MX record for: cpclickdomain

Next you will see the “Edit Domain” page. Here there will be an option to edit DNS configuration:

editdns

After clicking the “EDIT” button you will be taken to a screen that shows you your current DNS settings as well as gives you the option to add custom DNS records. It is important that you delete your current MX records so that your email will work properly:

addmx

After choosing to “Add DNS MX Record” you will then be taken to a screen where you can insert the new MX record information:

MXrecord

The information that should be entered in the fields for your MX records should be provided by the company that you are going to be hosting your email with. For example if you are going to be hosting your email with Google they may provide records that look similar to this: @domain.com priority 10 ASPMX.L.GOOGLE.COM in this case you would leave the name field blank, set the priority to 10 and place the ASPMX.L.GOOGLE.COM in the data field. Some email hosts have multiple MX records so you may need to add more than one custom MX record.

When changing your MX records your email may go down due to propagation. Average down time is around 24-48 hours but can take up to 72 hours to complete in some cases.

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