FTP Basics

What is FTP?

FTP stands for file transfer protocol. The basic function of FTP is to upload and download files to and from the server. FTP is used mainly in the development of your websites. There are multiple ways to access FTP, click on any of the links below to learn more about the different options for using FTP:

  • Webshell- built in to your IX control panel
  • FileZilla- third party FTP client for Windows and Mac
  • Cyberduck- third party FTP client for Windows and Mac
  • CoffeeCup - third party FTP client for Windows users only

Every IX account has one main FTP user. It is possible to add users to your account and provide others with FTP access. For more information on this check out Creating an FTP Sub-account.

What do I need to connect to FTP?

To connect to FTP you will need four pieces of information:

  1. Host Name (server name)
  2. Username (log in)
  3. Password
  4. FTP Client

Where do I find or change this information?

In order to get this information you should log into your control panel and click on the FTP icon.   FTPicon

You will then see a page similar to the one below, that displays the needed credentials.


What is an FTP client?

FTP clients are software that can be downloaded onto your local machine. When you have an FTP client you can remotely connect to your server space with us and to upload and download files.  Using an FTP client can be more efficient than using the built in webshell. With an FTP client you have the ability to move multiple files all at once by simply dragging and dropping or with only one click of a button! Finding the right FTP client for you means trying some out, you can find a list of FTP client options at the top of this article.

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