Email FAQ

1. What is a mail account?

A mail account is a “mailbox” that holds your emails on the server until you view them (download them) with an email program. An email program is software that runs on your computer, such as “Outlook Express” or “Eudora” or “Pegasus Mail”. There are literally thousands of other email programs available; we recommend that you use “Outlook Express”, as it comes free with every Microsoft Windows installation.

2. Do you support ASP mail or any kind of FormMail program?

On any of our Linux hosting accounts, we provide FormMail, a popular and secure contact method which can be installed in one click. Detailed information on how to install FormMail and build online forms can be found linked here.

You can also build online forms through Site Studio site editor which is fully supported on both of our Linux and Windows hosting platforms.

Our Windows hosting accounts have multiple options such as the popular and secure asp FormMail.

3. Do you offer mailing lists?

All hosting plans offer mailing lists, powered by the industry standard mail list manager, ezmlm. Bundled ezmlm provides message distribution, subscriber address handling, message archiving, improved bounce handling, multi-message threaded archive retrieval, digests, remote administration, message and subscription moderation, subscriber-only restrictions, message trailer, subject prefix, subscriber name storage, customizable setup, multi-language and MIME support and more. The amount of mailing lists you can create is the same as the number of mail accounts available with your hosting account. Example: If you can have up to 50 mail accounts, then you can have up to 50 mailing lists as well. Detailed instructions on mail list set up and management can be obtained within the article Creating a Mailing List.

4. Do you offer auto responders?

Each of our plans comes with auto responders for Email. An auto responder is an email address that sends an automated response back to every email address it receives a message from. You will be able to define the subject and content of the email that gets sent back from your hosting control panel.

5. Do you offer email redirects?

Yes we offer this feature. It is an email address that – contrary to the mail account that we described above – does not have a mailbox, but rather forwards emails to another email address or set of addresses.

Email redirects can also be used to generate alias names for your mail accounts, for instance, let’s say you have created a mail user like described above. You created the user “info” with an email address of “” (please note that in this FAQ, we use “” as a placeholder for your real domain name). For this email address, you could add an email redirect name of “” that forwards email to your mail account “”.

6. Do you offer web mail?

Yes, you will be able to access your email from the web from any remote location that has a connection to the Internet. We offer pre-installed webmail facility, which can be accessed at Alternatively, your hosting plan allows you to install a huge variety of customizable webmail applications.

7. What is SPAM?

‘SPAM’ or ‘Unsolicited Commercial email’ is e-mail that is both unsolicited by the recipient and sent in substantively identical form to many recipients. A common synonym for spam is unsolicited bulk e-mail (UBE). Some definitions of spam specifically include the aspects of email that it is unsolicited and sent in bulk. We do not tolerate the sending of unsolicited commercial email or “SPAM” at all.

8. What is the policy on “SPAM” and “unsolicited emails”?

We do not tolerate the sending of unsolicited commercial email or “SPAM” at all. We reserve the right to immediately terminate any domain without warning, without refund, that sends out unsolicited commercial email. NOW… if you wish to send email to people in OPT-IN lists, this is allowed being that those individuals “ASK” to receive advertisements, newsletters, or posts to services like Free For All Pages.

9. Do you perform email backups?

Sadly, because of the rate email moves in today’s digital age, it is impossible to capture backups of email without increasing the cost of our services drastically. The best way to keep your mail backed up is to manually perform email backups on your local machine.

For the majority of current email clients currently released (Mac Mail, Microsoft Outlook, and Thunderbird) you can manually backup your email by selecting all of your email messages and dragging them to any specified folder on your local computer. This action will create a backup copy of your email while leaving the original safe and sound in your inbox.

Our webmail program, Horde, also provides a way to save the contents of a Mail Folder as a single .mbox file. This is a simple mail format which can be import/exported by most email programs. The .mbox file type is the original UNIX mail format. As an option, it will compress the file in ZIP format to save space in your archive (such as your local computer, or external hard drive).

1.) In Horde Mail click on the icon ‘Folders’
2.) You should create a new folder and move specific emails into it if there are an exact set of emails that you would like to archive. This can be done using the ‘Choose Action’ drop-down.
3.) Click the check box beside the folder(s) you wish to archive. If you are selecting more than one folder they will all be downloaded as a single file, this means they cannot then be extracted as separate folders.
4.) Select ‘Download Folders’ or ‘Download Folders [.zip format]‘ from the ‘Choose Action’ drop-down list at the top or bottom of the screen. I would suggest the .zip format to save
5.) Choose a file name and location to save the .mbox file when prompted.

You have now archived a folder and can delete the original emails, and still have a backup.

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