Terms of Service violation for Spam can be received in case unsolicited mail was noticed to be sent from your account. If the server notices any abnormal behaviour on one or several of your mail boxes it checks the mail it sends. If it finds mail sent matching Spam criterias, it blocks the mail domain in order to prevent further spam sending.
We do understand that spam sending may not be intentional, but in the same time we expect you to keep your mail accounts secure in order to avoid this from happening. Mail server’s reputation (especially shared one’s) is being harmed a lot by spam sending, which may result into further issues with mail delivery for all users that share this server with you.
However please note that if the spam that we noticed appears to be intentional, we would have to terminate a contract with you.
So, let’s check how this can be resolved and prevented. Please keep in mind that there are two types of ToS Spam violation – Web and Mail server ones. If you get such ToS (and we hope you won’t:)) you will see the corresponding mark in the ticket.
Scan all local machines you access your mail accounts from with several different anti-viruses. This is to make sure that all these machines are clean from Trojans or other viruses that could steal your mailbox password.
Contact us via phone, ticket or liveChat. Confirm that you are ready to deal with it so we could restore access to your mail service.
Once all machines are scanned and access to your mail is restored please update All mail account passwords with complicated ones. Here are the strong password requirements we recommend to follow:
- Passwords should be 8 characters or more
- Include at least one of each: a uppercase letter, a lowercase letter, and a number.
- Passwords should not include plain words such as “password” “account” “secure” “secret” or any other word that can be found in the dictionary, unless heavily modified (i.e. phonecall vs. f0n3c4Ll).
- Passwords should not include any numbers in direct succession (i.e. 12345) or contain simple keyboard patterns (i.e. qwertyuiop).
- Passwords should not relate to the email address or website name (i.e. companyname or Thomas or John1234).
- Use randomly-generated password. You may find plenty of password generators through the web.
To update your password please log into your control panel
Have all your local machines scanned frequently.
Keep your passwords secure (see our recommendations above).
Unlike Spam that was sent from from your mail boxes, web server Spam happens when some script at your site is being used for sending. This may happen if your mail form is not secured or someone has uploaded a malicious script for sending unsolicited mail.
-Update your FTP password in order to make it more secure and protect your account from unwanted access.
-Include upper case, lower case letters and digits while creating it.
-Contact us if you have problems with access to your mail form. It may be temporarily blocked from our side to stop spam from being sent.
-Check the script which caused the problem. We will provide path to it through the ticket.
-If you have a mail form on your site – take basic steps to securing it. Re-name your mail sending script, avoiding standard names, such as formmail, sendmail, etc. Make sure that your mail sending script has secure permissions (not available for modifying for non-user). Remove the \r and \n tags from all inputs in the mail function. This can prevent someone from using an SQL injection to manipulate the formmail script.
-If you suspect that the problem was a result of hacking attack, please send a request to us and we will scan and clean the account if any malicious content is found.
Make sure to use proven and up-to-date scripts for mail sending. Do not set these scripts to be available for modifying for non-user (777 permissions for file).
Update all your CMSs/plugins/modules/scripts to the latest version as soon as it is released.
Keep your account and FTP passwords complicated and updated on a routine basis.
Scan all local machines you access your account from frequently.
Spamvertising is the act of utilizing services to market a domain through unsolicited commercial email. Even though this email is typically sent by a third party agency, and does not go through our email servers, it is still against our Terms of Service. It degrades the reputation of our servers. When the email is marked as Spam by a service like SpamCop, the IP for the domain linked in the email, which is associated with our network, can be blacklisted on any number of DNSBLs/RBLs. In addition, these spamvertising emails often do not contain any method for the recipient to unsubscribe, which is a violation of the CAN-SPAM Act.
If we receive a complaint about Spamvertising we will check your account. If we find that the domain is hosted with us and appeared as the content or link of a spam e-mail or otherwise external source such as blog comment we will count it as violating our ToS.
You should reply to a ticket we send with a confirmation that you agree to stop sending spamvertisements and stop using services that send them.
Please note that if we do not get such confirmation your mail domain will be suspended. So please make sure to reply to ToS ticket within 72 hours after you got it.
Do not use unsolicited methods for advertising your site. Make sure that the company that offers you advertisement services does not use such methods as well.