Frequently Asked Questions (FAQ)

How long have you been in business?

We have been in business since 1999. Regardless if you are a small business, medium-sized or large corporation or if you just need a private website. We try our best to tailor to everyone’s needs.

Where are you located?

We are located at:
IX Web Hosting
1774 Dividend Drive
Columbus, Ohio 43228
United States

Do I have access to the tech support center 24 hours 7 days a week?

Yes, our technical support center is open 24 hours a day and 7 days a week to provide our customers service, around the clock. You can receive Live Chat, Phone, and Help desk service from our 24 / 7 available customer support team for immediate problem resolution.

How long does it take for my account to be setup after signing up?

Your account will be setup immediately after sign-up. You will receive an account information email within 24 hours after signing-up. Should you not receive an initial email from us immediately after you sign up please feel free to contact us.

Do you place advertisements on customer’s websites?

We do not advertise on our customers websites, however many of our customers participate in our AFFILIATE PROGRAM. IX Web Hosting is the home of the industry’s most lucrative affiliate program, offering commissions unmatched by our competitors. Our affiliate program was designed around a no-hassle, zero-risk approach, successfully maximizing the benefits for you, us, and those clients whom you refer to us. Simply stated, it is a Win/Win/Win situation!There is no limit to your earnings potential! Simply sign up customers through our affiliate program and receive commissions starting at $50 up to $150 for each signup – an industry record! There is no limit to how many you can sign up and no limit to how much you can make! Some of our best affiliates are earning over $10,000/month!
You may obtain detailed information and sign up for affiliate program at:

Do you resell your services?

IX Web Hosting runs its own data center through its parent company Ecommerce, LLC in Ohio, USA.

Is the data center completely owned by you or do you co-locate?

The data center is fully owned by us and we do not co-locate.