Support Center

Important Update Regarding Customer Support

Due to issues beyond our control, our Ukrainian support office is temporarily closed. This office accounts for over ⅔ of our support staff. While this office is off-line, phone and chat support will not be available and all issues will be handled directly through helpdesk in the order we receive them, though all billing inquiries will be given priority. Due to our decreased capacity to respond, please do not place duplicate tickets for the same issues. Thank you for your patience while we work to get this office back up and running to full capacity.

New Customers

  • Sales Email: - loading email -
  • General Questions: - loading email -

Existing Customers

  • Hosting Support Email: - loading email -
  • VPS Support Email: - loading email -
  • General Billing Email: - loading email -
  • Affiliates Email: - loading email -
Control Panel Login Create Support Ticket

Phone Number

+1 (614) 534-1961

Chat With Us, Today

We're Online Now!

IX Office Location

1774 Dividend Drive
Columbus, OH 43228

Connect With Us

We're Always There When You Need Us The Most!

Your Dedicated Support

At IX, we take care of our customers. And dedicated support is one of the ways we prove to you again and again that we are here to help you every step of the way, regardless of your skill level. With IX dedicated support, you get a support technician personally assigned to assist you. You get their name, number, email, social media connections, and work schedule! It's just one more facet of our service which proves our deeply rooted belief that being a great hosting provider requires more than just cutting-edge technologies, but the best in support and service.