IX Web Hosting proudly offers its subscribers a "30-Day Money Back Guarantee.” This guarantee allows subscriber to purchase IX Web Hosting’s services with full confidence and zero-risk. Consequently, subscriber may request a full refund within 30 days of initial sign-up and be refunded all fees paid to-date, including setup fees, less any additional over-usage and free domain registration costs (costs of free domain registrations are calculated at the regular cost of the domain registrations). Terminated accounts are not eligible for this guarantee if the termination occurred due to a violation of this TOS.

This guarantee can be requested at anytime within the 30 days of the commencement of service if subscriber is not satisfied with IX Web Hosting’s services. If the 30-day service of the subscription has been exceeded, subscriber is not eligible for this guarantee. A request for this guarantee must be submitted via IX Web Hosting’s “Contact Us” form located at this URL:
http://www.ixwebhosting.com/index.php/v2/pages.customerCenter.
If requesting a refund, we ask that subscriber briefly explains the reasons for doing so, as well as any suggestions on how IX Web Hosting could improve service.