We do not tolerate any kind of adult material on our servers.

Live broadcasting and relaying is not supported at this time.

Your Macintosh or Apple machine is fully compatible with our hosting plans.

IX Web Hosting is not an Internet Service Provider (ISP) and does not offer dial-up service. This means you cannot dial into our servers via a modem or connect via Virtual Private Network and get on the Internet that way. This service is provided by commercial outlets such as AOL, Prodigy or EarthLink. We will be happy to refer you to a dial-up ISP if you need assistance. You must have Internet access if you wish to retrieve your Email or work on your web site.

Remote interactive access, via telnet or SSH only functions under UNIX/Linux, however this service is not supported due to security considerations. Instead, we offer an advanced Web Shell program which allows you to manage your files, directories and file permissions online, from your browser.

If you decided to cancel your hosting account, simply contact our representative via our helpdesk interface.

Yes, IX Web Hosting proudly offers its subscribers a "30-Day Money Back Guarantee." This guarantee allows subscriber to purchase IX Web Hosting's services with full confidence and zero-risk.

We guarantee that your hosting account will be up and running at least 99.9% of the time of any 12 month hosting period. If we fail in any given month, you receive one full free month of hosting service. The above will be honoured if the interruption is on our network or servers. There are many reasons why servers appear to be down at times and these could be possible problems with the ISP (your broadband or dialup provider)or defunct routers on a main network responsible for covering a specific area of the world. One way to determine if the problem is on our network is to simply do a traceroute using online service or software that you may already have.

We use TWO firewalls (preliminary and on-network firewall) and since we do not allow any kind of shell access to any part of our network, your website is in very good hands and we have never been hacked.

We perform daily on-site backup via our own custom-made backup solution.

Our network infrastructure is powered by CISCO routers and switches. For our main fibre-optic connections we use two Cisco 12,000 routers for fastest packet delivery, efficient and smart routing and for rock-solid stability. As a matter of fact, our CISCO router did not go down for the last 750 days (that's over 2 years of uninterrupted, constant routing).

The robust exterior-independent design of our data center allows us to serve the needs of our clients regardless of what happens in the outside world. Our facility is climate sealed from the outside and climate controlled from the inside to ensure maximum security against server heat-outages. Even thunderstorms or hurricanes cannot hurt us. They've been here, done that, and not a single one of our servers was ever affected.

We value all feedback we receive from our customers and do all we can to address them immediately. You can submit your suggestions and claims 24x7 via our helpdesk interface.