Hosting User Manual

Here you will find our easy to read and understand manual. This was composed with the end-user in mind, and has been very helpful for many of our clients. If you find that your issue is not addressed here, please browse our Frequently Asked Questions page.

Accessing the Control Panel How to access Billing system Control Panel Basics Your temporary index page Uploading your site Contents of your web space Domains Adding domains Registering new domains Adding domains to your control panel How to turn on/off web and mail services Configuring domains Removing domains Creating sub domains Domain aliasing Creating a domain alias Shared vs. Dedicated IP addresses DNS What is DNS? How to change domain name servers? Registered with IX Web Hosting Other registrar To locate your domain name servers To change the domain name servers How do I create custom DNS records? Removing the default DNS records Adding custom A records Adding custom MX records Adding custom CNAME records Creating, promoting and managing your site SiteStudio site builder Search engine submit WebShell file manager What is WebShell? How to use How to backup your site Webalizer, Modlogan and Awstats Webalizer and Modlogan Awstats and others Reverse trace route FTP What is FTP? Changing your FTP password Connecting to a FTP client How to navigate files How to transfer files FTP sub-accounts (Linux) What is it? Setting up an FTP sub-account Virtual FTP Enabling Virtual FTP Add a FTP user Anonymous FTP Configure anonymous FTP Anonymous FTP Upload Facilities Adding features to your website Site settings Redirect URL Directory index Directory indexes Error pages Htprotect / Htaccess Server side imagemap Paths Ports MIME types Error logs Adding support for dynamic web content CGI scripts PHP scripts ASP ASP.NET ColdFusion Server Side Includes One click install scripts (Linux) Counter Guestbook Formmail Chat PhpBB (Linux and Windows) mnoGoSearch Fixing problem scripts Adding custom CGI scripts (Linux and Windows) FrontPage extensions Installation Configuration Fixing problems How to resolve common errors No extensions found on server or unable to connect to server We80.cnf Forms Managing traffic How do I change the traffic limit? Throttle policies E-mail Mailboxes Creating a Mailbox Configuring a mailbox Changing mailbox password Change password from the control panel Change password from the login page Configuring email clients Configuring Thunderbird Configuring Outlook Express Configuring Outlook 2003 Forwards Creating a Forward Configuring a Forward Forwarding to multiple addresses Mailing lists Adding a mailing list Configuring a mailing list Adding subscribers to your mail list Removing subscribers Adding moderators to your mail list Removing moderators from your mail list Securing your list Requesting white listing Mailbox alias Adding/Removing a mailbox alias Mail auto responders Adding an auto responder Editing an auto responder message Removing an auto responders Webmail How to use Login from the control panel Login from the login page Login directly to webmail Other webmail clients Troubleshooting Port 25 Block POP before SMTP Postmaster block What is it? How to get unblocked SPAM What is Spam? How we fight it How to reduce SpamAssassin filters in Outlook Thunderbird Spam Assassin Filters Junk mail controls in Thunderbird Databases MySQL Hosting MySQL databases Creating MySQL databases Changing MySQL disk quota Adding/Removing MySQL users Changing user passwords Changing user permissions phpMyAdmin Editing MySQL databases Creating backups Restoring backups PostgreSQL Hosting PostgreSQL databases Creating PostgreSQL database Changing PgSQL disk quota Adding/Removing PostgreSQL users Adding PostgreSQL users Removing users Changing passwords phpPgAdmin Editing PgSQL databases MSSQL (Windows plans only) Hosting Microsoft SQL databases Creating MSSQL databases Adding MSSQL database users Changing MSSQL disk quota ODBC What is ODBC? Creating a new DSN record Editing DSN records Deleting DSN records SSL What is SSL? Providers Shared vs. Dedicated SSL Installing an SSL certificate Using our shared SSL certificate Creating a temporary certificate Acquiring a permanent certificate Creating an online store Preinstalled osCommerce Setting up osCommerce osCommerce controls More information Shopping cart options Setting up other shopping carts How to setup Getting technical support Ticket center Live chat Phone support