Support Center

Getting Tech Support

All of our support channels are available 24/7 to assist you.


1. Ticket center

Our support staff can be contacted through our Help Desk, which can be reached from the 24/7 Help Desk icon on the account control panel or the ticket center icon at the bottom of the hosting account control panel.

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How to Use the Help Desk
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Get a quick answer to your question or solution to your problem by creating a ticket in our 24 / 7 Help Desk System. For more information on how to use it and assistance with creating and updating tickets, please consult the help desk manual available at the following URL:

http://www.ixwebhosting.com/docs/Helpdesk_IX.pdf

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2. Live chat

Our live chat will be happy to assist you 24/7 with any issue. They can be reached from the front page of our website.


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3. Phone support

We have support staff available 24/7 by phone to assist with any account maintenance or technical support issue. Contact information can be found on the front page of our website.

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Your Dedicated Support

At IX, we take care of our customers. And dedicated support is one of the ways we prove to you again and again that we are here to help you every step of the way, regardless of your skill level. With IX dedicated support, you get a support technician personally assigned to assist you. You get their name, number, email, social media connections, and work schedule! It's just one more facet of our service which proves our deeply rooted belief that being a great hosting provider requires more than just cutting-edge technologies, but the best in support and service.