Support Center

Email

1. Mailboxes

An email mailbox is similar to the mailbox at your home. When mail is sent to your email address it is delivered and stored in this email mailbox.

a. Creating a Mailbox

To add a new mailbox, do the following:
  • On your control panel page, click e-mail.
  • At the bottom of the page that appears, click add new mail resource:
  • Choose mailbox from the drop-down list and click next:
  • Enter the name and password for the new mailbox and click submit:

NOTE: If you want your mailbox to work as a forward and mail auto responder at the same time, you can give forward, mailbox and auto responder the same name within one mail domain by following the same steps you used to create an email address. You will be presented with a drop down list in which you can use to choose mail forward, mail auto responder. In this case, your mailbox will forward all incoming email to another address and send responses to senders.

IMPORTANT: The postmaster email box is a mail box which you can neither delete nor change its quota. However the webmaster email box works as normal and counts towards your total email box limit.

b. Configuring a mailbox

To configure a mailbox, click the Edit icon next to the name of the mailbox. You will see the list of its properties on the right:
  • Quota:
    Change the quota for this specific mailbox. Mailbox quota is not related to the site disk space quota. To change your mail quota, enter its new size in megabytes. However this can't be increased over 2 gigabytes of space with any email account.

  • Catch All:
    If it's on, any email messages sent to a nonexistent account on your domain will go to this address.

  • Example:
    your mailbox webmaster@example.com is marked as catch all. If someone sends an email to support@example.com, which doesn't exist, this particular message will arrive at webmaster@example.com. If no account were marked as catch all, this message would bounce back to the sender with an error notification.

  • Password:
    Click the icon to change the mailbox password.

  • Web Mail:
    If you click the launch button, a new browser window will open our webmail interface. This is where you will send and receive you email. This can also be accessed at mail.domain.com.

  • Discard all incoming mail:
    Turn this on only if you are absolutely sure you don't need all your incoming mail. You can also turn it on when you are going on vacation. Senders won't receive "undelivered mail" notices. Only use this if you do not want to receive messages.

  • Delete:
    Delete the mailbox.

    NOTE: To delete a catch all mailbox, first switch catch all off.

  • Trouble Ticket:
    This will open the help desk to report any issues you have been having with your email.
c. Changing mailbox password

Change password from the control panel

Change email box passwords.
  • From the control panel, click the email icon.
  • Select the domain in the drop down box at the top and click go.
  • Click on the email box for which you would like to change the password.
  • You will have options on the right hand side.
  • You will see an icon which says password there you will be able change your password.

Change password from the login page

If you go to https://manage.ixwebhosting.com/ there are a few options so you can change your email box password as well as log into your web mail.

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2. Configuring email clients

a. Configuring Thunderbird

To find your email information:
  • From your control panel click the email icon.
  • Select the domain, if you have more than one.
  • Note the mail server address, email address and password.
To configure email in Mozilla Thunderbird:
  • Start Thunderbird and either follow the install wizard or go to the tools drop-down menu and select accounts.
  • Click "add account".
  • Enter the name you would like your messages to appear from
  • Enter your email address.
  • You can setup either POP or IMAP mail service, the settings are very similar. For the example we will use POP.
  • Enter the mail server address, which is either mail.domainname.com or the direct mail server address.
  • Your incoming username will be your full email address.
  • The program will prompt you for the email password, the first time it tries to connect.
b. Configuring Outlook Express

To find your email information:
  • From your control panel click the email icon.
  • Select the domain, if you have more than one.
  • Note the mail server address, email address and password.
To configure email in Outlook Express:
  • Start Outlook Express and either follow the install wizard or go to the tools drop-down menu and select accounts.
  • Click "add" and select mail.
  • When the wizard starts, enter the name you would like your messages to appear from.
  • On the page that shows, enter your email address and click next to proceed.
  • In the drop-down box, choose POP3 as your incoming server.
  • Enter the mail server name for both incoming mail and outgoing mail.
  • Make sure to enter the full email address in the account name field.
  • Enter the mailbox password in the password field.
  • Check the remember password box to avoid entering it every time you check or send email.
  • Click finish to save settings.
c. Configuring Outlook 2003

To find your email information:
  • From your control panel click the email icon.
  • Select the domain, if you have more than one.
  • Note the mail server address, email address and password.
To configure email in Outlook 2003:
  • Start Outlook 2003 and either follow the install wizard or go to the tools drop-down menu and select accounts.
  • Select to setup POP3.
  • Enter the name you would like your messages to appear from.
  • Enter your email address.
  • Enter your full email address for your user name
  • Enter your account password.
  • Enter the mail server address, which is either mail.domainname.com or the direct mail server address for both the incoming mail and outgoing mail.
  • Click more settings and then outgoing server.
  • Select my outgoing (SMTP) server requires authentication.
  • Then select the very last option to log on to incoming server before sending mail.
  • Click ok to more settings.
  • Test the connection to see if you get everything is setup correctly.
  • Click finish to save settings.
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3. Forwards

You can have any or all your email forwarded to an outside email account.

a. Creating a Forward

To create a forward, do the following:
  • From the control panel, click the email icon.
  • Select the domain in the drop down box at the top and click go.
  • At the bottom of the page that appears, click Add new mail resource.



  • Choose mail forward from the drop-down list and click next:
  • On the page that appears, create the forwarding rule.



    Local e-mail address: The address your mail will be forwarded from.
    Remote e-mail address: The address your mail will be forwarded to.
b. Configuring a Forward

To configure a forward, do the following:
  • From the control panel, click the email icon.
  • Select the domain in the drop down box at the top and click go.
  • Click on the email box for which you would like to change the forward.
  • This will open its properties on the right:

    Local: The local address your mail is forwarded from.

    Remote: Any local or external address your mail is forwarded to.

    Catch All: If this is on, any email sent to a nonexistent account on your domain will be forwarded to the remote addresses.

    Example: You have a forward from president@example.com pointing to webmaster@example.com. If you mark this forward as catch all, incoming mail will be forwarded to webmaster@example.com. If someone sends an email to support@example.com, which doesn't exist, this particular message will still arrive at webmaster@example.com. If this forward wasn't marked as catch all, this message would bounce back to the sender with an error notification.

    Delete: Click the trash can icon to delete the forwarding rule.

    Trouble Ticket: This option opens the ticket center where you can get technical assistance with any email problems.
c. Forwarding to multiple addresses

To add more than one destination address to a forward, do the following:
  • From the control panel, click the email icon.
  • Select the domain in the drop down box at the top and click go.
  • Click on the email box for which you would like to change the forward.
  • This will open its properties on the right.
  • Click the edit icon in the remote field.
  • Enter another destination address.
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4. Mailing lists
Check Out Our Related Video Tutorial:
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Creating a Mailing List
Whether you are sending a newsletter, or starting a peer group, this tutorial explains how to set up a new mailing list.

Mailing lists allow you to send mail to multiple users. The mailing list feature is implemented through EZMLM mailing list manager (www.ezmlm.org).

a. Adding a mailing list
  • From the control panel, click the email icon.
  • Select the domain in the drop down box at the top and click go.
  • At the bottom of the page that appears, then click add new mail resource.
  • Choose mailing list from the drop-down list and click next:



  • Enter e-mail address: This is the e-mail address from which mail will be forwarded to subscribers.

Important: You can only enter a new e-mail address. If you need to use an existing address, first delete the resource that uses it.

b. Configuring a mailing list

c. Adding subscribers to your mail list

To add subscribers to your mail list:
  • From the control panel, click the email icon.
  • Select the domain in the drop down box at the top and click go.
  • Click on the Mailing list you would like to add subscribers to.
  • This will open its properties on the right.
  • Click the add icon to the right of subscribers.
  • You will have the option to add a single subscriber or a batch of subscribers one per line.
d. Removing subscribers

To remove subscribers from your mail list:
  • From the control panel, click the email icon.
  • Select the domain in the drop down box at the top and click go.
  • Click on the Mailing list you would like to edit subscribers of.
  • This will open its properties on the right.
  • Click the edit icon to the right of subscribers.
  • Click the trash can icon to the right of the subscriber you would like to delete or click the remove all icon to remove all subscribers.
e. Adding moderators to your mail list

To add moderators to your mail list:
  • From the control panel, click the email icon.
  • Select the domain in the drop down box at the top and click go.
  • Click on the mailing list you would like to add a moderator to.
  • This will open its properties on the right.
  • Click the add icon to the right of moderators.
  • You can add moderators as you see fit.
f. Removing moderators from your mail list

To remove moderators from your mail list:
  • From the control panel, click the email icon.
  • Select the domain in the drop down box at the top and click go.
  • Click on the mailing list you would like to remove moderators from.
  • This will open its properties on the right.
  • Click the edit icon to the right of moderators.
  • Click the trash can icon to the right of the moderators you would like to delete or click the remove all icon to remove all moderators.
g. Securing your list

Mailing list software is notorious for allowing its members to get inundated with spam if configured wrong. This will attempt to describe the different elements of the configuration to assist with securing your mailing list.

  • Archive



    By default, all messages sent to a list are kept archived. This way, subscribers can later retrieve messages from the archive. For instance, subscribers who haven't been following the list for a while, or who just want to see the discussion of a specific question can retrieve a specific set of messages from the archive.

  • Block Archive



    You can prohibit the overall access to the archive and authorize only moderators to get in.

  • Digest



    The digest is a special kind of mailing list extension. Instead of sending separate messages, it sends out a collection of messages ordered by digest subscriber's collections of messages. Digest is sent out when a predetermined time or traffic limit has been reached. Receiving digest is very convenient for users who want to follow a list, but not to participate in the discussion. Digests contain each message as it was sent out by the list. No editorials, no missing messages. If the list owner has chosen to restrict posts and archive access to subscribers, digest subscribers are automatically given the same privilege.

    From the subscriber point of view, the digest list for the mailing list your_mailinglist@domain.com is called your_mailinglist-digest@domain.com. You use the same commands to work with digest as you do when you work with the main list.

    The only difference is that you use your commands with 'digest' indication.

  • Prefix



    Check "no prefix" to prohibit adding prefix to the subject line of each message that does not already contain it.

  • Guard Archive



    Here you can restrict the access to the mailing list archive by allowing only subscribers to retrieve the archive. Non-subscribers' requests will be rejected.

  • Subscription confirmation



    Usually an applicant for subscription (your_mailinglist-subscribe@domain.com) is sent a confirmation request. To confirm it, one should just reply to the message. When it is done, recipient's address is added to the database and he becomes a subscriber. This verification mechanism tests if the person at the subscription address really wants to be a subscriber. You can always include or exclude confirmation from the subscription procedure.

  • Unsubscribe confirm



    Unsubscribe confirmation is basically the same as the subscription process. This just indicates if the user is required to confirm their unsubscribe request.

  • List subscribers



    Mailing list users are not allowed to list the addresses of all subscribers. Still, you can allow a remote administrator to get it. The subscription log stores entries for each modification made to the subscriber database. Remote administrators can list this log or search it for specific entries. For example, listing this file allows the remote administrator to see recent additions and removals.

  • Message moderation



    The list owner may set up the list to be message moderated. On a message moderated list, messages, instead of going directly to the list (to send messages to the list, one must know its name. If the list is called mailinglist@domain.com, just send a message to mailinglist@domain.com), are sent to one or more moderators. They can accept or reject, but not modify the message. If the message is accepted, it is sent to the list unmodified. If it is rejected, it is e-mailed back to the sender, optionally with an explanation from the moderator. On moderated lists it may take a little longer for the message to reach all the subscribers, since it has to be read and approved by at least one moderator before being sent out to the subscribers. This is however recommended as it will stop your members from receiving spam.

  • Text file



    Here, you can allow remote administrators to edit the text files that make up most of the ezmlm responses. Replies are sent only if the target address is a remote administrator. With this switch, ezmlm replies to the -edit command with a list of the files in dir/text/. Only files where editing seems reasonable are included in the list. The remote administrator can edit any file in dir/text/ by sending an e-mail containing the new text to edit the file with. In reply to this command, ezmlm sends a message with the file and editing instructions. A "cookie" based on the date, file name, and contents of the file are added to the "Reply-To:" address. The cookie becomes invalid as soon as the file has been changed, or after 27 hours, whichever is shorter. Also, the cookie can't be used to edit any other file, even if the other file has exactly the same contents.

  • Posts from addresses other than moderators



    Here you can disable posting by subscribers to the mailing list, so they will only receive messages posted by moderators. This is usually chosen to send announcement or notifications where the interaction between recipients is not intended.

  • Respond to admin



    If you enable this function, users will be required to request to the remote administrator in order to retrieve mail list archives. Otherwise, archive will be accessible only to the remote administrator.

  • Request address is serviced



    Enables/Disables the -request command. The -request allows commands to be sent in the subject/body of an email. This way you don't have to send the command in the email address itself. For more information on this, refer to the ezmlm documentation on the ezmlm-request command.

  • Enables remote administration



    A remote administrator is an address with the rights to do certain administrative tasks remotely by e-mail. Depending on how the list is configured, remote administrators may have the right/ability to list subscribers, search for subscriber addresses by name, add and remove subscriber addresses and/or edit the texts that are sent in reply to list commands.

  • Subscription moderation



    Mailing lists may use subscription moderation. Subscription to these lists is identical to the process described above, except that after confirmation the request is passed on to the list moderator. One becomes a subscriber only after his request has been approved by a moderator, i.e. he replies to the "Reply-To:" address.

  • User posts only.



    You can set up your mailing list to allow posts from subscribers only. In this case posts received from non-subscribers will be rejected and sent back.
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5. Mailbox alias

A mailbox alias is a way of having mail arrive to a mailbox other than or in addition to the mailbox it was being sent to. It is like having 2 email addresses assigned to the same mailbox. For instance, an email address info@domain.com is created. The user also wants to be able to receive mail from information@domain.com to the same mailbox.

a. Adding/Removing a mailbox alias

To add a mailbox alias:
  • From the control panel click the email icon.
  • Select the domain in the drop down box at the top and click go.
  • At the bottom of the page that appears, click add new mail resource:
  • Choose mail alias from the drop-down list and click next:

To remove a mailbox alias, do the following:
  • From the control panel click the email icon.
  • Select the domain in the drop down box at the top and click go.
  • Click on the mailbox alias you would like to remove.
  • This will open its properties on the right.
  • Click the "trash can" icon next to delete.
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6. Mail auto responders

a. Adding an auto responder

An auto responder is a mailbox attribute. Whenever a message arrives in a mailbox, the system will immediately send a uniform response back to the sender.

To add an auto responder, do the following:
  • From the control panel click the email icon.
  • Select the domain in the drop down box at the top and click go.
  • At the bottom of the page that appears, click add new mail resource:
  • Use this form to compose an auto response message:



    Send a Copy To: The option e-mail address to which copies of response messages will be e-mailed.
    Subject: The subject of the response message
    Message: The body of the response message
b. Editing an auto responder message

To edit an auto responder, do the following:
  • From the control panel click the email icon.
  • Select the domain in the drop down box at the top and click go.
  • Click on the corresponding auto responder.
  • This will open its properties on the right.
  • Click the edit icon next to message.

c. Removing an auto responders

To remove an auto responder, do the following:
  • From the control panel click the email icon.
  • Select the domain in the drop down box at the top and click go.
  • Click on the auto responder which you would like to remove.
  • This will open its properties on the right.
  • Click the "trash can" icon next to delete.
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7. Webmail
Check Out Our Related Video Tutorial:
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12 Horde Webmail Tutorials
Click here to get the most out of webmail with our suite of easy to follow webmail tutorials.

a. How to use

Login from the control panel
  • From the control panel click the email icon.
  • Select the domain in the drop down box at the top and click go.
  • Click on the email box which you would like to login to.
  • Click the "launch" icon to the right of webmail.
  • This will launch the webmail interface in a separate window.
Login from the login page

Login directly to webmail
  • You can login your webmail directly at the URL mail.domain.com, replace "domain" with your domain name.
b. Other webmail clients

Many other webmail clients and services will work with our email service. Webmail clients such as horde and squirrel mail need to be installed in your web space to work. These can be installed the same as any other php application.
  • The downloaded file needs to be uploaded to your hosting account.
  • You then need to extract or uncompress the downloaded file.
    • This can be accomplished from the WebShell utility on your control panel.
    • Select the file you uploaded and then select the uncompress option to the right.
  • You will then, in your browser, go to the location that you uncompressed the file. This will usually start the install process.

WARNING: This will replace any existing files by the same name.

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8. Troubleshooting

a. Port 25 Block

With spam on the rise and many compromised computers, including home computers, being used by spammers to send unwanted messages, ISP's have instituted new tactics to prevent the sending of unwanted messages on their networks. One of their methods is to block port 25, which is the port most mail servers and mail clients use by default for outgoing mail. This block is intended to allow the ISP to regulate what email travels across their networks.

While this is a very good way to help eliminate random spam sources, it does unfortunately affect the legitimate people who simply want to use another email server to send their email. Sadly at this time there is no "trust" system in place that would allow certain email providers to be granted access. The best option for this situation is to contact your ISP who may be able to remove the block or give access to their email server for outgoing messages.

This will not affect the appearance of your email, as an outgoing mail server is not unlike a postal mail drop box. It merely facilitates the starting point for the piece of mail. We highly recommend that you contact your ISP and request their outgoing mail server information, and use this for your outgoing email. If you have any problems configuring your email client or if you should have any other questions regarding this feel free to contact us.

b. POP before SMTP

The reason you get the error message: "sorry, that domain isn't in my list of allowed rcpthosts" or "sorry, that domain is not allowed to be relayed through this MTA" when trying to send email is commonly related to an anti-spam protection we have in place on our network. This protection is called "POP-before-SMTP" and is for the benefit of your domain. Due to this protection, it will not be possible for a spammer to use your mail server to relay their unwanted messages.

You can still use the SMTP service that comes with your account. When sending mail you first have to login to your email server, this usually happens when you check for new messages. For a certain period of time after you check for mail, you are authorized to send email through your mail server.

As soon as you receive the same error message - simply login again to your mail server (check your mailbox for new emails) and you will then be able to send again.

c. Postmaster block

What is it?
We honor spam complaints sent from individuals and a few different providers. If we received a complaint of spam from one of these sources we investigate the situation and if the complaint is valid we block the source IP address. Currently the following providers are honored AOL, Juno and UUNet.

Whenever you are blocked by this system, you will receive a bounce-back message. The message instructs the blocked party to visit a link to the actual message sent. Clicking the link will allow you to download the original complaint message, which can be opened in WordPad or other text editor.

How to get unblocked
A customer must agree to stop causing spam complaints before the block may be removed. Some customers have decided (but are not required) to stop sending mail to AOL and other major mail services altogether to prevent further issues. You must place a ticket in our 24/7 Help Desk and our system administration team will review your request to have your IP removed from the blacklist.

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9. SPAM

Check Out Our Related Video Tutorial:
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Setting up Spam Filters within Webmail
Tired of getting too much spam? This tutorial explains how to set up filters to eliminate most of it from webmail.
a. What is Spam?

Email spam usually pertains to unsolicited commercial messages sent in bulk by people you don't know although there are exceptions to this rule. E-mail that is not requested is SPAM no special criteria needed. Also known as "unsolicited commercial e-mail" (UCE), "unsolicited bulk e-mail" (UBE), "gray mail" and just plain "junk mail," the term is both a noun (the e-mail message) and a verb (to send it). Spam is mostly used to advertise products and sometimes to broadcast some political or social commentary.

b. How we fight it

Spam has become a part of life for anyone who has an email account. Due to the fact that computers are not human detection will never be perfect, but we are taking steps to lessen the amount of spam received.

  • Postmaster block
    We honor spam complaints sent from individuals and a few different providers. If we received a complaint of spam from one of these sources we investigate the situation and if the complaint is valid we block the source IP address. Currently the following providers are honored AOL, Juno and UUNet.

  • SpamCop
    This service provides list of IP addresses of known spam sources. They maintain email addresses that are used as spam traps. If these addresses receive a message it is almost guaranteed to be spam as these addresses are not used or public.

  • SpamAssassin
    This system works by "scoring" each e-mail message against a range of tests designed to identify if that message is spam or not. A wide number of tests are provided, including checks to see if the sender and recipient address are valid, if the message dates are valid, if the body contains any of a list of forbidden words, if any of the sending servers are blacklisted, and so on. Each test adds to a message's overall spam score; messages over a certain user-defined threshold are marked as spam.
c. How to reduce

There are multiple options available to help control spam email. We are in the process of developing a more advanced method for spam detection and blocking and we hope to have these systems available as soon as possible.

You can download and install many different spam filters for your home email client. This will discuss the setting up of spam assassin filters and built in spam filters of Outlook Express and Thunderbird.

SpamAssassin filters in Outlook
  • Start Outlook
  • Click on or select "inbox" in your mail folders (NOTE: you may have to turn on folder view if it is not already on to select the Inbox folder.)
  • Right click with your mouse on the inbox folder and from the popup menu select "new folder"
  • For the name of the folder enter "spam mail" and click ok
  • From the outlook menu list click on "tools" and select "rules wizard" or "rules and alerts"
  • Click on "new"
  • Select "start from a blank rule"
  • Highlight "check messages when they arrive"
  • Click "next"
  • Scroll down and look for the line "with specific words in the message header" and place a check in the box to the left of it.
  • In the box below, click on the underlined words "specific words"
  • A new option box will open, enter "X-Spam-Status: Yes" (without quotes) and click the "add" button (be sure you leave a blank space between the colon and the word Yes)
  • Click "next"
  • Look for "move to a folder named" and place a check in the box to its left
  • In the space below, click on the underlined word "specified"
  • From the folder list, scroll to and select the folder spam mail, the folder you set up in steps 3 and 4.
  • Click "next" and "next" again and for the name of the rule enter "spam marking"
  • Click "finish" (NOTE: Make sure that there is a check in the box to the left of the rule you just created and click ok.)
  • This should move much of the spam you receive to the spam mail folder where you can review and delete it.
Thunderbird Spam Assassin Filters
  • Start Thunderbird.
  • Go to the tools menu and click on "message filters:"
  • On the window that pops up, click "new" to create a new message filter for spam.
  • Give the filter a name (such as "spam") and click on the down arrow of the drop box that currently says "subject". Find "customize:" at the bottom of the list and click on it.
  • In the pop-up window, under "new message header:" type X-Spam-Flag. Click on the "add" button next to it, and it will move it to the box below. Click OK.
  • If it doesn't automatically change the first drop-down box to "X-Spam-Flag" that you just added, click on the arrow again and choose it from the list. In the 3rd box, type yes.
  • Click the check box next to "move to folder" and select the folder that you want to move spam to. Click "ok"
  • Your new filter should show up in the list now, you can close the window and you're done!

This should move much of the spam you receive to the spam mail folder where you can review and delete it.

Junk mail controls in Thunderbird

Thunderbird has a very good built in spam filter that is trainable and will catch most spam messages.
  • Start Thunderbird.
  • Go to tools in the top navigation bar.
  • Click on tool you should see an option for junk mail controls, click on this option
  • Click the check box which says trust junk mail headers set by: then in the drop down box which is next to it select to use spam assassin.
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