Support Center

General FAQ

General Questions

1. How long have you been in business?

We have been in business since 1999. Regardless if you are a small business, medium-sized or large corporation or if you just need a private website.

IX Web Hosting has the right solution for you.

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2. Where are you located?

IX Web Hosting
1774 Dividend Drive
Columbus, Ohio 43228
United States

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3. Do I have access to the tech support center 24 hours 7 days a week?

Yes, our technical support center is open 24 hours 7 days a week to provide our customers service, around the clock. You can receive Live Chat, Phone, and Help desk service from our 24 / 7 available customer support team for immediate problem resolution.

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4. How long does it take for my account to be setup after signing up?

Your account will be setup immediately after sign-up. You will receive an account information email within 24 hours after signing-up. Should you not receive an initial email from us immediately after you sign up you need to contact us.

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5. Do you offer web designing, maintenance and programming services?

We regret that we are unable to offer these services at this time. However, a great and easy to use web design software called Site Studio comes free of cost with your hosting account. It allows you to create professional looking websites without any programming knowledge or web design skills.

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6. Do you place advertisements on customer's websites?

We do not advertise on our customers websites, however many of our customers participate in our AFFILIATE PROGRAM. IX Web Hosting is the home of the industry's most lucrative affiliate program, offering commissions unmatched by our competitors. Our affiliate program was designed around a no-hassle, zero-risk approach, successfully maximizing the benefits for you, us, and those clients whom you refer to us. Simply stated, it is a Win/Win/Win situation!

There is no limit to your earnings potential! Simply sign up customers through our affiliate program and receive commissions starting at $50 up to $150 for each signup - an industry record! There is no limit to how many you can sign up and no limit to how much you can make! Some of our best affiliates are earning over $10,000/month!

You may obtain detailed information and sign up for affiliate program at:

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7. Do you resell your services?

IX Web Hosting runs its own data center through its parent company Ecommerce, Inc. in Ohio, USA.

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8. Is the data center completely owned by you or do you co-locate?

The data center is fully owned by us and we do not co-locate.

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We're Always There When You Need Us The Most!

Your Dedicated Support

At IX, we take care of our customers. And dedicated support is one of the ways we prove to you again and again that we are here to help you every step of the way, regardless of your skill level. With IX dedicated support, you get a support technician personally assigned to assist you. You get their name, number, email, social media connections, and work schedule! It's just one more facet of our service which proves our deeply rooted belief that being a great hosting provider requires more than just cutting-edge technologies, but the best in support and service.