Careers

Product Marketing Manager
Columbus, OH

Ecommerce, LLC., a two-time Fast 50 Award winner, is seeking a Product Marketing Manager. This forward-thinking marketing mastermind will lead and manage our efforts to continuously improve our products and devise creative ways on how to market and sell these products to our 100,000+ customers in a fun, exciting and encouraging way.

If you thrive on building relationships with your customers to become their trusted friend and adviser, believe in delivering value without the expectation of compensation and know how to create the "want" for a sale, vs. having to sell, you may have what it takes.

The perfect person for this position will create creative bridges between Innovation Teams, project managers, sponsors and developers and find and coordinate outstanding user-focused creative staff; all while managing and marketing a portfolio of products from conceptual stages through successful production delivery and marketing plan execution.

This is an interesting mash-up opportunity combining marketing imperialism with the communication skills of an international ambassador. Would you love to be part of shaping our culture and promoting it to customers and employees? We prize people who get the big picture but are willing to roll up their sleeves to do whatever it takes to get a job done right. This position offers excellent leadership advancement opportunities as you'll be responsible for coordinating product improvement and marketing activities across several countries and departments.

Primary Responsibilities:

  • Work with Innovation Teams, IT staff and management to improve and better market our products and services primarily to existing customers
  • Create purpose statements, design guides and wireframes for creative staff to follow
  • Create and execute project proposals and product business plans
  • Coordinate and budget the creative process (web, UI, video, copy) and find creative talent (vendor or internal) that will design with the customer in mind in a Web 2.0 style
  • Build relationships with customers and deliver content that emphasizes value and builds trust, for free or for a fee
  • Help shape our brand and culture and create legend with every customer communication
  • Be an internal and external champion for the company's goals and vision
  • Manage and improve online presences (www.ixwebhosting.com (primary brand), www.hostexcellence.com, www.ecommerce.com) to properly reflect our culture and improve their user friendliness.
  • Track and report the impact of your work - your success is defined by the growth you drive, so set and achieve ambitious goals. Your contribution will be objective and quantifiable with direct impact on Ecommerce's core metrics.

Qualifications:

  • Proven product launch success.
  • Strong understanding of search engine marketing, SEO, web copywriting, conversion optimization, and other Internet marketing strategies.
  • Must be very aware of current state-of-the-art in Web2.0 user-focused design.
  • Strong knowledge in direct marketing and direct response principles.
  • Ability to craft solid business and marketing communications.
  • Fluency in creative skills like story telling, graphics and video.
  • Solid understanding of Internet video - production, scheduling, and posting.
  • Gracefully juggle several projects simultaneously without dropping a ball.
  • Strong project management skills and attention to the smallest detail.
  • 5+ years in a corporate or other marketing environment, technology sector experience preferred.

Education:

A degree in "Awesome Customer Experiences and Outmaneuvering Competitors Domineeringly" is required, but we happen to be an accredited giver of "ACE-OCD" diplomas worldwide. Application information below.

How To Apply

To demonstrate your current ACE-OCD prowess, we ask that you answer the challenge questions below. Please include your answers with your cover letter. Please also include your portfolio of past creative material which you were responsible to create (web, email, direct mail, video).

  • Challenge 1:
    Describe an approach you might utilize to create team dynamic and group cohesion in a geographically diverse environment. Consider there may be pre-existing perceptions (positive and negative), diverse cultures and backgrounds, different working hours and conditions and other complications that might impact performance. How would your approach not only increase collaboration, but also result in improved performance and output?
     
  • Challenge 2:
    Summarize the highlights of Web 2.0 user-centric design and its principles. What are example Web 2.0 sites (business sites only that sell a product or a service) that you cherish from a design and interaction perspective? What are required design and interaction elements that you would suggest your creative staff to incorporate in both user interfaces and websites? How would you approach wire-framing a sample UI or website? How do you best communicate the creative mission and business objectives of a UI or website to your creative staff?
     
  • Challenge 3:
    Imagine you're in charge of creating a relationship with IX Web Hosting's customers that focuses building trust. What would be your approach? What story would you tell?
     
  • Challenge 4:
    Scenario: You want to increase the sales rates of add-on and standalone products, including Domain Registrations, Web Design, SSL Certificates, Public and Private Cloud and Virtual Private Servers (VPS) to existing shared hosting customers. What are business reasons customers might need or use these services? Which product line would be first, second, third and so forth? Provide some insight into the timeline for your project's milestones. Be sure to justify your reasoning for each. Also, consider the fact that you may have to find new creative talent meeting our Web 2.0 requirements and coordinate their output. Does this change your approach at all?
     
  • Challenge 5:
    How would you approach creation, management and launch of a $2,000 educational product that is delivered by video to an audience that today is accustomed to paying mostly $3.95/mo, and no more than $10/mo on average? What are the results we can expect from a launch of such an (awesome) product to our 100,000+ customers?
     
  • Challenge 6:
    As you perpetually build a relationship with your customers, how would you make sure that your email open rates and blog comments from excited customers continuously increase?
     
  • Challenge 7:
    In this role, you will frequently have to find very talented Web 2.0 oriented creative staff to work with. How would you approach doing that? Give us your top 5 creative third-party design vendors that you would choose to work with and describe why. With limited budget, how would you juggle multiple projects and what project management methodologies would you utilize?
     
  • Challenge 8:
    Like in many other consumer goods and services industries, hosting product review sites provide insight and information potential customers need prior to making a purchase. Specifically related to the hosting industry, how do the common review sites fall short in your opinion, and how would you approach creating such a website to leverage its effects in an ethical manner? How would you approach the wire framing of your site's layout?
     

Email with your resume and a cover letter telling us why you'd be great for the position.

If you're the kind of driven product marketing mastermind who obsesses over details, thrives in a collaborative environment and jumps at the opportunity to take on new challenges; Ecommerce may be the place for you. We have high expectations of every member of our team, but we believe this standard helps us to deliver a service that our customers call "mind-bogglingly awesome."


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Web / UI, UX and Interaction Designer
Columbus, OH

Ecommerce, LLC., a two-time Fast 50 Award winner, is seeking a Web/UI, UX and Interaction Designer.

This highly skilled and creative Web Wunderkind will be responsible for researching, wire framing, prototyping and designing new user and customer experiences. Deliverables include design mockups, production of visual assets, user interfaces and other online company assets. The right candidate will be involved in all aspects of the product lifecycle, from ideation to implementation. Your designs and user interfaces will be used by hundreds of thousands of customers and allow them to build better websites and be more successful online.

If you often find yourself looking at Web2.0 like websites and UIs and think "I could do a LOT better than that!" If you excel at graphic, web and UI/UX design and you understand that the success or failure of a product or service depends primarily on its underlying user-centered design principles, you may have what it takes.

Be prepared to demonstrate an affinity for consistency, color use, typography and a keen eye for subtle details. If you're like us - maniacally focused on creating jaw-droppingly gorgeous interfaces that draw users into a website or application like Romeo to Juliet and absolutely cannot rest until the perfect colors and fonts are married with stellar images and iconography, we want to talk to you. You know how to code too? Great, that's a definite plus.

You should be self-motivated, able to work independently, and perform multiple tasks under minimal supervision. Expertise using Photoshop, Illustrator, InDesign and other design related software required. Mac fanatics are strongly preferred. Knowledge of HTML, Flash, CSS, and other web standards is a plus. BFA or BA degree in design related studies are also preferred, with an online portfolio demonstrating user experience and killer visual design work. The ideal candidate will have a unique eye, great design skills and a real knack for building usable, understandable interactive experiences. We prize those who get the big picture but are willing to roll up their sleeves to do whatever it takes to get a job done right.

Primary Responsibilities:

  • Design and Create Beautiful Websites
  • Orchestrate Amazing User Interfaces and Customer Experiences (UI, UX & Interaction Design)
  • Think creatively and be opinionated - design the best product on the web, and then make it even better. Focus on simple and clean experiences. Don't be afraid to explore non-conventional approaches to address conventional problems.
  • Create Custom Artwork (for times when stock art just won't do it)
  • Own and manage the Ecommerce identity and brand
  • Improve online presences (www.ixwebhosting.com (primary brand), www.hostexcellence.com, www.ecommerce.com) to properly reflect our culture, improve their user friendliness and optimize conversion
  • Extend and continually improve a visual interface design system and help create & maintain the style guidelines that instruct a growing team's work
  • Apply your skills & use your tools - collaborate with a team of designers, project managers, and engineers to provide sketches, concept visualizations, mock-ups, prototypes, specifications, and ultimately high-resolution, assets for beautiful user interfaces

Qualifications:

  • At least 5+ years of web, ecommerce, application, or UI design experience
  • Mastery of Adobe Photoshop and Adobe Illustrator from the current Adobe Creative Suite
  • Mac Fanatic (if you're not, we will still talk to you, but you're not forgiven!)
  • Strong experience with usability design, wire framing, site navigation, and interaction flows/maps.
  • Strong skills with layout principles, typography, and aesthetic design concepts, practices, and procedure
  • 1-3 years of experience with CSS, HTML and Javascript
  • Experience conducting usability sessions is a major bonus

Education:

A degree in "Awesome Customer Experiences and Outmaneuvering Competitors Domineeringly" is required, but we happen to be an accredited giver of "ACE-OCD" diplomas worldwide. Application information below.

How To Apply

To demonstrate your current ACE-OCD prowess, we ask that you answer the challenge questions below. Please include your answers with your cover letter. Please also include your portfolio of past creative material which you created (web, UI/UX, wire frames, email, print... ).

  • Challenge 1:
    Summarize the highlights of Web 2.0 user-centric design and its principles. What are example Web 2.0 sites (business sites only that sell a tool, product or a service) that you cherish from a design, UI/UX and interaction perspective (note: do not list any run of the mill boring corporate websites)? Only list websites / UIs that you could create yourself based on your current skills and talent. Why are they your favorites? What is so special about them?
     
  • Challenge 2:
    Take a look at the current homepage of IX Web Hosting (www.ixwebhosting.com). What do you think needs to be changed to increase conversions (= sale of a new hosting account), or do you think it's close to perfect the way it is? If any, why do you think these changes would increase conversion?
     
  • Challenge 3:
    Create a list of required and recommended design and interaction elements that you would incorporate in user interfaces and/or websites? What elements that are commonly found in UIs / websites that deteriorate UX? How would you approach wire framing and then designing a sample UI or website?
     
  • Challenge 4:
    Do you have a methodology or systematic approach that you would use to take a project from idea to production? Consider that there may be multiple project sponsors that may be located around the globe - and some of them may have contradicting opinions. How would you manage that? How would you ensure that the project stays on time and budget considering a never-ending flow of revision requests?
     
  • Challenge 5:
    Imagine you're part of the creative team that's tasked with creating a relationship with IX Web Hosting's customers that focuses building trust. What would be your approach? What story would you tell through your design or otherwise? How would you create an extraordinary experience for our customers?
     
  • Challenge 6:
    Scenario: You're asked to come up with creating a Web2.0-like website to replace our IX Web Hosting site. You want to explore a new and very different approach on how to design the site (keeping website conversions in mind). You search the Internet to come up with inspiration and ideas for such a "new" approach. Show us a couple of existing example websites that would inspire you, explain why they would inspire you and how they would be applicable to the success of your new IX Web Hosting site's design.
     

Email with your resume and a cover letter telling us why you'd be great for the position.

If you're the kind of driven product marketing mastermind who obsesses over details, thrives in a collaborative environment and jumps at the opportunity to take on new challenges; Ecommerce may be the place for you. We have high expectations of every member of our team, but we believe this standard helps us to deliver a service that our customers call "mind-bogglingly awesome."


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Online Video Producer
Columbus, OH

Ecommerce, LLC., a two-time Fast 50 Award winner, is seeking an Online Video Producer.

This creative Video Virtuoso will be responsible for the video production of a variety of projects, across all departments and disciplines. We not only need a technical professional with expert knowledge in cameras, lighting, editing, and animation, but someone who knows how powerful video can be to tell meaningful stories and build relationships with our customers. The right candidate knows how to make educational, engaging, and fun video content.

The right person for this position will be capable of directing on-camera talent, making camera-unfriendly talent look great, and shooting video using broadcast quality lighting and audio. In addition, the ideal candidate will be able to understand all aspects of high-end video production, including software for editing, transitions as well as animation and builds. Scripting and storyboarding participation is critical, as this person will be part of a fledgling creative team.

Productions will include product launch videos, brand and relationship building videos, cool stuff our customers can use to build their businesses online or further their cause, tutorials, webinars, focus groups, product marketing pieces and others.

Primary Responsibilities:

Requirements:

  • 3 - 5 years experience managing and producing video projects
  • In-depth knowledge of all software and equipment required in the video-production process
  • Must have exceptional written and verbal communication skills
  • Ability to interface professionally and effectively
  • Detail-oriented, thorough and able to juggle multiple simultaneous projects
  • A proven track record of delivering quality on time and budget
  • Ability to effectively manage frequent changes in scope and schedules
  • Online marketing and ecommerce experience preferred

Education:

Application information below.

How To Apply

Please read and respond (as creatively as you choose) to the following challenges below. Please also include your demo reel and other demonstrations of past creative material that you created, focusing on any animation and graphic design experience you may have.

If your work meets our criteria, we will contact you with a small test project. With this challenge you will get the chance to play the role of Video Virtuoso, so be creative, have fun and show us your chops.

  • Challenge 1:
    Scenario: You're asked to come up with a video series that's targeted to raise awareness in our customer base about a new product. You want to explore a new approach - a different and rather unusual way of conveying the information in each video. You search the Internet to come up with inspiration and ideas for such a "new" approach. Show us a couple of example videos that would inspire you, explain why they would inspire you and how they would be applicable to your video series' success.
     
  • Challenge 2:
    Do you have a methodology or systematic approach that you would use to project manage a video project? What if that video project consisted of delivering exciting educational content to our customers in several parts spanning many weeks or months, and required the contribution of several team members - copy writing, graphic design, camera "talent" (usually members of the staff who are subject matter experts)? Does this change your approach at all?
     
  • Challenge 3:
    If you had to facilitate a product launch of one of our products (choose any of the non shared web hosting products from the IX Web Hosting product line) to existing shared web hosting customers, how would you do so leveraging video? What story would you tell? What would you communicate and when? How many videos would there be? How will your videos convince a customer of the value the additional product?
     

Email with your resume and a cover letter telling us why you'd be great for the position.

If you're the kind of person who obsesses over details, thrives in a collaborative environment and jumps at the opportunity to take on new challenges, Ecommerce may be the place for you. We have high expectations of each member of our team, but we believe these high standards help us to deliver a service that our users call "mind-bogglingly awesome."


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Online Copywriter
Columbus, OH

Ecommerce's small but growing team is seeking a copywriter to join us in building services that allow people and businesses to build better websites and be successful online.

The right candidate will have familiarity with online marketing styles as well as the ability to translate technical concepts into customer friendly materials. Experience is preferred, and we are looking for someone able to make an immediate contribution, who is resourceful, creative, and has a high standard of excellence.

Primary Responsibilities:

  • Drive and manage all creativity and writing efforts for our communications.
  • Assist with script writing for our video presentations, online webinars, and teleseminars.
  • Content creation for all product changes and launches.
  • Participate in a team creating a relationship building product that educates our customers and helps them reach their website and business goals.
  • Manage and improve online presences www.ixwebhosting.com, www.hostexcellence.com, and www.ecommerce.com.

Requirements:

  • 3+ years of copy writing in an online environment
  • Strong experience in the creation of relationship building campaigns
  • Strong experience in brand and culture definition and communication
  • Research skills and ability to put researched material into layman's terms
  • Strong attention to detail and analytical skills to craft marketing materials of all types.
  • Ability to guide or to produce materials into an online media - video, blog, audio or email
  • Detailed knowledge of web trends and technologies (e.g. social networking)
  • Strong knowledge of the mechanics of websites, the Internet and ecommerce

How To Apply

Please read and respond to the following challenge below. Please also include your portfolio and any other demonstrations of materials that you have created.

  • Scenario: Our customers are very interested in SEO (Search Engine Optimization) but are having a difficult time understanding what the first steps are to improve their websites' google rankings. They also want to know how to tell if the things that they implemented worked, and how to tell the difference between the good and bad information that they found online. We want you to produce a blog-length article that will engage even an amateur online website owner.
     

Email with your resume and a cover letter telling us why you'd be great for the position.

If you're the kind of person who obsesses over details, thrives in a collaborative environment and jumps at the opportunity to take on new challenges, Ecommerce may be the place for you. We have high expectations of each member of our team, but we believe these high standards help us to deliver a service that our users call "mind-bogglingly awesome."


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Agile Project Manager
"King or Queen of the Agilistos" - Columbus, OH

Are you an amazing juggler? Is leading a daily "scrum" your adult-version of being the head pirate on the world's coolest ship and will running "retrospectives" and demos for your team make you smile?

Ecommerce's small but growing team is seeking a bright and innovative agile manager to join us in building services that allow people and businesses to build better websites and be successful online.

Do you have the strength to throw both local and remote Agile teams up to their highest potential, catch them when they're down while managing projects to their overall goals and keep pushing out iterations to make sure you're still on track? If you can also sing "Happy Birthday" backwards while doing so, you may have what it takes!

We're looking for someone who has mastered the science of getting the most out of your development teams and the art of delivering compelling, feature-rich project demos that leave your customer's happy and excited for the next one.

Primary Responsibilities:

  • Lead one or more Agile Development Teams (local and/or remote)
  • Coach Agile Practices
  • Ensure Agile Disciplines are being maintained
  • Lead multiple projects simultaneously
  • Work closely with Senior Management, Customers and other Departments
  • Identify risks, change management, issue resolution and communications
  • Develop innovative strategies for project delivery
  • Develop continuous improvement strategies

Qualifications:

  • 1-3 years of experience leading multiple IT projects simultaneously
  • Experience as an Agile Coach or Scrum Master
  • Proven ability to build customer relationships and develop strategies to respond to customer needs
  • Strong communication skills
  • Proven ability to lead and mentor development teams
  • Experience managing offshore development teams is a major plus

Education:

A degree in "Fun (=productive) Development Atmosphere (FDA)" is required, but we happen to be an accredited giver of "FDA" diplomas worldwide. Application information below.

How To Apply

In addition to your cover letter, please submit a written description of the best agile process/team that you have ever been a part of, why it was so great and what your role was on that team. Also, provide an example of your experience (or thoughts on it if you haven't done this yet) managing a remote team, what specific challenges you faced, how you overcame those challenges and if applicable, how running an agile project made this effort more or less difficult.

Email with your resume and a cover letter telling us why you'd be great for the position.

If you're the kind of person who obsesses over details, thrives in a collaborative environment and jumps at the opportunity to take on new challenges, Ecommerce may be the place for you. We have high expectations of every member of our team, but we believe this standard help us to deliver a service that our users call "mind-bogglingly awesome."


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Ruby on Rails Developer
"Software Magician (Apprentice!)" - Columbus, OH

Ecommerce's small but growing team is seeking aspiring software craftsmen / women to join us in building services that allow people and businesses to build better websites and be successful online.

Do you dream in code? Did you watch the Facebook movie and kick yourself for not launching your version faster? We are looking for unusually bright and driven developers with a passion for creating great applications. If you're looking to develop uniquely awesome software in our Agile shop using Ruby and Ruby on Rails, you will find this position to be greatly rewarding.

If you believe that automated tests are like a warmed blanket on a cold, cold winter's night, or that "Pairing" is more than what your newfangled phone can do with your car, or that you can be the best and would like a real opportunity to prove it, or if your soul cannot rest until you've created the cleanest, most innovative code you possibly can whilst using everything at your disposal to develop the kind of software you can't help but tell people about in the grocery checkout line (unless, of course, you've signed an NDA...in which case, you're just beaming with secret pride in that checkout line), you may have what it takes! Was that really one sentence?

Would you love to be part of shaping our future and working with a team who feels the same way? We prize those who get the big picture but are willing to roll up their sleeves to do whatever it takes to get a job done. This role requires strong development acumen, plus credible technology aptitude and user experience savvy.

Primary Responsibilities:

  • Research, Design, Develop and Test New Web Applications
  • Maintain and Improve Existing Applications
  • Participate in our Agile Process (Stand-ups, Retrospectives, Demos, Code Reviews)
  • Collaborate with Developers, Management, Customers

Qualifications:

  • 1-2 years of Ruby and/or Ruby on Rails experience
  • 1-2 years of Unit and Integration Testing experience
  • 1-2 years of Database and SQL experience
  • Knowledge of Object Oriented Design Concepts
  • Experience with PHP is desirable but not required

Education:

Bachelors degree in Computer Science or equivalent is desirable but not required

A degree in "Awesome Software Development (ASD)" is required, but we happen to be an accredited giver of "ASD" diplomas worldwide. Application information below.

How To Apply

To demonstrate your development prowess, we ask that you briefly tell us a bit about your development approach, the type of environment you work best in and what your dream is as a software developer as part of your cover letter.

Email with your resume and a cover letter telling us why you'd be great for the position.

If you're the kind of person who obsesses over details, thrives in a collaborative environment and jumps at the opportunity to take on new challenges, Ecommerce may be the place for you. We have high expectations of every member of our team, but we believe this standard help us to deliver a service that our users call "mind-bogglingly awesome."


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Web Hosting Linux System Administrator
Columbus, OH

Overview:

  • IX Web Hosting Is Trusted By Website Owners All Over The World
  • Hands-On Server Management
  • Competitive Salary, Benefits & Growth Opportunity

Company
Ecommerce, LLC is the only web hosting company that offers a complete, one-source ecommerce solution to both private and commercial sectors. Our dedicated system administration team keeps us ahead of our competition by managing our state of the art data center that operates on the leading edge of technology.

Position
Your key responsibility is to maintain Linux-based web hosting services in a 24/7 environment. Your daily tasks include a diverse and challenging range of activities such as:

  • Conceptualize and implement hardware strategies
  • Develop an efficient server capacity architecture
  • Analyze server and application performance
  • Identify and correct vulnerabilities
  • Investigate and solve complex customer issues
  • Configure and manage a sophisticated DNS environment
  • Apply advanced networking concepts
  • Optimize department strategies and tools

Candidate
You are an exceptional thinker with very strong Linux (RedHat 7.3, Centos 5.x, etc) skills. Understanding the importance of server uptime, performance and customer satisfaction is your key to success. You take ownership of a project from beginning to end with a focus on meeting deadlines and providing superior results. You excel working in a team that strongly believes in taking pre-emptive actions to ensure stability of the services we provide to our customers.

How To Apply

Email with your resume and a cover letter telling us why you'd be great for the position.


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Business Development Representative - Cloud Computing
Columbus, OH

Company

Ecommerce, the Columbus-based, two-year "Fast Fifty" award winner, is seeking team players with a student mentality, an aggressive "go-getter" attitude, and a business mindset. If you are a leader, then you have our attention.

Contact and qualify leads and upsell existing customers via multiple communications methods including phone, email, social media and more, in order to set appointments for our sales team to close.

This position is specifically designed to be promoted into a Sales Consultant position - top performers can move up in under six months within our rapidly growing Sales Department.

Position

  • Primary responsibility is contacting and qualifying current and prospective customers, and setting up sales calls for our Consultants.
  • Serve as initial point of contact with sales prospects.
  • Meet or exceed productivity targets on dials, contacts, and quality appointments set.
  • Educate and qualify prospects and customers, to generate 5-10 quality appointments a day for sales closers, and build strong relationships with our clients..
  • Successfully manage and overcome prospect objections.
  • Provide continuous feedback to management and team members on the status of the relationships you develop, your efforts, and the condition and responses of customers in order to improve the marketing process.
  • Ensure proper follow-up with all of your leads and create an exciting customer experience.
  • Submitting accurate and timely deals documentation and reports in line with company policies.
  • Self-educate and keep on top of the IT and hosting industries, in order to be a trusted resource to all prospects and customers.

Qualifications

You must be motivated, smart, and persuasive. The successful candidate will have the ability to develop new leads as well as manage and expand existing accounts. Sales training available for the right candidate. Fast promotions available for high achievers.

  • Candidates must be confident and results-oriented.
  • Knowledge of the mechanics of the Internet, servers, and cloud computing, and a love of technology is preferred.
  • Strong attention to detail, and analytical skills to think quickly and react accordingly.
  • Excellent verbal and written communication skills and team building skills.
  • A passion for B2B conversation with people skills and a solid understanding of general business.

How To Apply

Email with your resume and a cover letter telling us why you'd be great for the position.


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Ecommerce is an equal opportunity employer.

Think you have what it takes? We would love to give you the opportunity to prove it. We are looking for ultra talented and motivated individuals that share our passion for delivering awesome web hosting solutions and the best customer service in the industry. Please contact us today.

We're Always There When You Need Us The Most!

Your Dedicated Support

At IX, we take care of our customers. And dedicated support is one of the ways we prove to you again and again that we are here to help you every step of the way, regardless of your skill level. With IX dedicated support, you get a support technician personally assigned to assist you. You get their name, number, email, social media connections, and work schedule! It's just one more facet of our service which proves our deeply rooted belief that being a great hosting provider requires more than just cutting-edge technologies, but the best in support and service.