Important (New Domain Stuff)

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Here’s the details on the five-featured knock-out punch for your domains.  All five fall into the “you’ve been asking for it forever” category.

You would not believe the amount of emails I get from my customers asking about these features.  They’re finally here.  Let’s get right to it:  (Drum roll please…)

Number 1: Domain WHOIS Privacy

When you register a domain, you fill out your name, address, phone, email, etc., right?

I’m not sure if you know, but this information is PUBLIC.  It’s stored in the so called “WHOIS” database, and anyone, including bad guys (like spammers, identify thiefs (or phishers), and other online fraudsters go there to get the goods on domain owners like you and me.)

There’s actually a close-to-home story that I have of how one my colleagues almost got shafted because she didn’t have her domains protected.  I’ll tell you about it later this week.

The only way to solve it:  Domain WHOIS Privacy – it hides your information and tells the trolls that it’s off limits!

 Click here to protect the domains you already have registered.

To honor the release of this feature – for a very, very short time, we’ll offer new .com domain registrations for the crazy low price of $4, when you register them with Domain WHOIS Privacy.

 

Number 2: .ME and .NAME Domains

Have you ever wanted to grab a personal piece of web real estate for yourself, your children, or grandchildren?

We’re talking .name and .me domain names. Very cool. They’re the perfect way to put your unique, personal stamp on the internet, and get a really sweet email address. Over 14,000 domain names are registered every hour, so act fast if you want to secure your name.

See if yours are available here.

Number 3: Internationalized Domain Names.

Did you know that domain names can be registered in non-English language characters?

If you get traffic from other countries, your should snap up your domain in those languages and redirect the traffic to your site. Right away. Why? Because it will help your site rank higher in Google, and it’s likely that you’ll start getting more traffic.

It’s fast and easy, and now you can do it right in your control panel.

If you don’t know how to spell your domain in the language you’re looking for, simply visit http://translate.google.com. Plus, it’s easier to copy/paste than try to figure out how to make a ¨, Б, or 买 using your keyboard.

Number 4: Premium Domains

I’m sure you’ve run into this problem before.  You think of your perfect domain name.  Alas, it’s not available anymore.  Just like all of the other good domain names – all taken.  But really, a lot of them are for sale!  And with any luck, the name you really want is too.

They’re called “Premium” (or pre-registered) domain names, and they’re a great way to get the exact domain name you want.

But, like all good things, they’re not cheap.  They can get pretty pricey – but you get what you pay for. Premium domains are often a big source of immediate direct traffic, built-in SEO rankings, and a reservoir of pre-existing backlinks (and all that stuff is really good for ranking your site higher on search engines.)

Take a look here to see if there is one you like, or if your perfect name is actually available!

Number 5: Easy Domain Transfer

For years, both my customers and my customer service specialists have been beating me over the head with this little tidbit: It’s a pain in the neck to transfer domains into our system.

So finally, we created something new: An automated tool for domain transfers that lets you extricate your domains from the grip of your former registrar, and transfer them quickly and easily to your account, directly in your control panel.

You can do it fully automated, and it doesn’t require any phone calls to our team.  So transfer away!

That’s it for now. We’re all very excited about these enhancements. I hope you will be too.

Talk soon,

Fathi Said, CEO
IX Web Hosting

 

PS:  Pesky Disclaimers:  $4 .com domain registrations good for initial registration period only. WHOIS Domain Privacy Protection is available on .com, .net, .org, .biz, .info, and .mobi top-level domains only.

PPS:  To get handy screenshots and instructions for all of our new features – check out the online hosting manual.

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The importance of maintaining your web applications

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Web application maintenance is vital to the health and security of not only your website, but your entire hosting account.  Not only does this directly impact your security but also your reputation on the Internet.  Failure to maintain web applications is one of the leading causes of hacked sites.  A hacked site sees a negative impact on their Search Engine Optimization (SEO).

What is a web application?

Generally, a web application is a type of application that is accessible over a network and usually uses a browser as the primary interface.  A more in-depth explanation can be found on Wikipedia, but that is beyond the intended scope of this post.  Web applications can come in many flavors and purposes.  Some are designed to help you manage and display content to your visitors.  Some are used as shopping carts to help you display and sell your products.  Others are designed to display content in a gallery format.  In the next section, I include a list of many of the popular web applications.

Why should I upgrade?

One reason new versions of applications are released is because new features are added.  That’s usually the first thought that comes to mine when you hear about a new version:  What was added?  Sometimes a new version is released and nothing obvious appears to have changed.  Chances are, that version was released to patch one or more security vulnerabilities.   Most applications include a change log file; reading it will explain what has changed from one version to the next.  To help illustrate the importance of these upgrades, I have compiled a list of some of the more common web applications and their corresponding advisory listings at the popular security site, Secunia:

You will notice that many of the advisories listed have been resolved by installing the current version.  While hosting account security hinges on many aspects of your account access, up-to-date software goes a long way towards keeping your account secure.  There are also several tutorials available to suggest configuration changes to make your applications more secure, here are two to get you started:

How do I maintain my site?

The very first thing to do is to backup your site.  It is imperative you back up your own site before every major change.  Do not depend on the hosting company’s regularly scheduled backups!  What would happen if the hosting company’s regularly scheduled backup occurs after you have made changes that did not have the desired effect – you would have nothing with which to revert.

Also, do not depend on plugins to handle your critical backups.  Consider for a moment:  All of my backups use a plugin inside my application.  After applying an update, access to my dashboard is broken.  I cannot restore from my backup without dashboard access.  This makes about as much sense as keeping the spare keys to your locker inside the locker.  Sure the spare keys are safe, but you’ll never open the locker to get your spares if you lose your main key.

To properly backup the site, you will want to download a copy of your web files using an FTP application and also export a SQL dump of the active database.  Both of these actions are outside the scope of this article, but check back in the coming weeks for more info.  Until then, Google is your friend!

Once you have a solid backup, log into the application’s dashboard and update each plugin individually before attempting the core application update.  This order is important as some plugins will need to be updated to be compatible with your application’s newest version.  This can be time consuming, but it is worth the effort of updating one module at a time.  If you succumb to the temptation to update them all at once and your testing shows some aspect of your site is broken, you will not know which plugin was the cause of the error.

When your testing is complete and all plugins are updated, then it is advisable to review your active plugins to ensure their compatibility with the core application’s update.  Personally, I would make a backup of this configuration now.  While not absolutely necessary, it will save you time if the core update breaks your site.  Now follow the update steps recommended by your core application.  Some have buttons to update within the dashboard, some require more intricate steps.

I like to take another full backup of the known good configuration after you have completed your updates of plugins and the core application.

Many web applications offer the ability to sign up for their newsletter.  This is a great way to keep yourself appraised of updates and will help you to continue maintaining your site.  Keep your web hosting account (as well as your visitors) safe!

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How to migrate a WordPress site

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Because of the increasing popularity of WordPress, the question of how to migrate an existing WordPress site is one we receive frequently.  Several of our customer relations specialists have assisted in fine tuning a general process, and we thought we would share this set of instructions in the hopes that it will save you some frustration in attempting this task on your own.

This post assumes you have basic knowledge of navigating both the WordPress Dashboard, and the IX Web Hosting control panel.

Utilities you will need:

  • Either a search-and-replace tool, or an advanced plain-text file editor with a search/replace function (Windows Grep or Notepad++ recommended)
  • A compression utility with .gzip compression option (7-Zip recommended)
  • A ftp-client and the ftp information for your account (FileZilla recommended, ftp info can be found/changed inside your IX Control Panel under FTP Manger)

Inside of your WordPress Dashboard (aka wp-admin)

  • If your Permalinks settings are something other than “Default”, take note of this setting and change it to “Default”
  • Take note of your Widgets settings and locations as sometimes these are reset when moving your installation
  • Take note of any custom menu buttons for the same reason
  • Finally, take note of the Blog location and Home location settings inside of the General settings section.  You will need these.

Using a ftp client (such as Filezilla)

  • Copy all of your WordPress site’s files to your computer
  • After the copy is complete, copy it again so you will have a second backup just in case.  You will be modifying at least one copy of this backup, so creating another is recommended in case anything goes wrong
    • This can be done before changing the settings in the WordPress Dashboard but occassionally a plugin will rewrite a file based upon your Permalinks settings.  Therefore, I typically suggest doing this after making the Permalinks change.

Inside phpMyAdmin – Export

  • Launch phpMyAdmin from your IX Control panel using the mysql database username chosen when your WordPress installation was created
    • If you do not know your database username, you may find it inside of your wp-config.php file
  • Once inside of phpMyAdmin, click on (or choose from a dropbox) the WordPress database name on the left side of the screen
    • Again, check your wp-config.php file if unsure what your database name is
  • You should now see, on the main section on the right side of the screen, a list of your database’s tables.  These usually start with the prefix “wp_” but another prefix also could have been specified during the WordPress installation.
  • Click on the Export tab at the top of the screen.
  • Without changing any options, click the Go button at the bottom of the screen.  This will start the database copy process and may either ask you to download a file ending in the extension “sql” or may even open this file in your browser automatically.  If your browser automatically opens this file, wait for the page to fully load, then save the file to your computer from your browser’s menus.
  • Just as with the files you downloaded via ftp, make a 2nd copy of this file just in case

Congratulations – 1/3 there

If you’ve made it this far, you have a truly FULL backup of your WordPress site.  If anything ever happens to your WordPress site, you can use these files to overwrite and restore it to today’s exact settings and content.

Prepare your database backup for migration

  • Your database backup “sql” file contains information specific to your old blog.  You need to search and replace that information to the new blog location.  To do this, you can either use a program such as Windows Grep, or open the file with a PLAIN-TEXT editor.  Notice the emphasis on PLAIN-TEXT… do NOT use office document editors as they may alter the contents of this file, or not load at all because of the sheer size of this file.  I recommend using Notepad++ or Dreamweaver if you have them… Notepad++ is free, lightweight, and easy to use, and Dreamweaver is a common favorite of developers (and a free trial is available if you don’t own your own copy).  Windows Grep will do this process much easier and faster, especially on older computers, since it doesn’t attempt to load the entire file into memory at one time.
  • Once you have either of these, look for a “Find and Replace” or just “Replace…” option in the menus.  You will need to search/replace both the Blog location and Home location you made note of earlier (these may be the same, if so, only one search/replace is necessary) and of course you are replacing with the new locations you intend to use.
    EXAMPLE: Search For: olddomain.com  Replace With:  newdomain.com
    • If either the new or old WordPress location involve a subfolder… be sure to type this in in the following format “mydomain.com/foldername”
    • As I hinted at in the description of this section, this file may be HUGE!  Depending on the speed and power of your computer, you may be waiting a while for it to open the file, and even longer still for it to replace everything.  If you have a really old or low performance computer, you may not be able to complete this part… but one of our customer relations specials can attempt to do so for you
  • Once the replacement is complete, save this file (as a new name if you’d like so can easily distinguish it from your backup copies)

Prepare your file backup for migration

  • Just as you searched and replaced your database backup, you should also search and replace every file in your file backups as well.  Don’t worry, you shouldn’t have to do this individually with each file – all three of the programs I recommended have a search and replace option for an entire directory at a time.
    • Find this option to search multiple files/directories and, just like above, search for your old WordPress location, and replace with your new WordPress location

Create a new database for the new location(s)

  • This will not be necessary if you intend on re-purposing the same database you were using before, but will be necessary if you are changing accounts, changing hosts, or keeping the previous WordPress location active
    • Click on MySQL Server inside your IX Control Panel and follow the steps to create a new database, a NEW user (for both security and performance reasons, do not re-use the same user), and a new password.
  • When creating your database, you will have the option to specify a description – I always recommend writing the name of the domain (or domain+folder), your chosen “name” for the blog, or another unique identifier so you can easily know what this database is used for
  • The password will need to contain, at minimum, one uppercase letter, one lowercase letter, and one number
  • Make note of the following 4 things as you are going through this process… you will need them:
    • Database Host (mysql####.ixwebhosting.com for example)
    • Database Name
    • Database User
    • Database User Password

Update wp-config.php

  • This will not be necessary if you intend on re-purposing the same database you were using before, but will be necessary if you are changing accounts, changing hosts, or keeping the previous WordPress location active
    • Almost done with the modifications now… this one is easy.  Find the copy of the wp-config.php file you copied via ftp earlier and open it in your plain-text editor.  Now, find and update the Database Host, Name, User, and Password with the ones you noted earlier when you created your new empty database.  There are literally only four lines here and they’re at the top of the file so you won’t need any search/replace tool… just make sure that all 4 options retain the quotes that were surrounding them before you started.

Compress your modified database file

Unfortunately, while phpMyAdmin will generally export large database files, due to the load importing a large file can generate, phpMyAdmin has been limited to only import a file as large as 2MB.  This means that the file you just modified is probably too large for phpMyAdmin to accept.  The GOOD news is that phpMyAdmin will accept archived files.

  • Using the compression utility of your choice, create an archive out of the file you just finished modifying and choose GZIP as the format (again, 7-Zip is recommended here because it’s free and fairly easy to use)
    • Some versions of phpMyAdmin do accept ZIP (.zip) files, but all versions accept GZIP (.gz) files so of course I recommend you choose this format

Ready to migrate

Alright, in theory you now have a copy of WordPress ready for uploading to your new blog location.  Because you have a full backup of your database and files, you will not need to install WordPress first in this new location, and will simply put them into place.

  • Using your ftp-client, connect to the location of the new blog, and upload all of the WordPress files you copied down earlier (and the modified wp-config.php file of course)
  • Using phpMyAdmin, go through the same steps you did to Export, only this time choose the NEW User, and choose the Import tab.
    • If given an option to “continue on errors” on this import page, check this option
  • Click on the Browse button and find the GZIP file you created with your modified database backup, and click Go

Cross your fingers

Now your WordPress installation should be fully migrated, and is often mostly if not fully functional.  Try to browse to your new WordPress location and if it displays, click on a few links to make sure everything works properly.  If it does NOT work correctly, or doesn’t load… continue with these steps:

  • Log into your new location’s Dashboard
  • Check the General settings tab to make sure the Blog and Home locations are correct (if not, there may have been a mistake in your search/replace)
  • Check your Permalinks settings and make sure they are set to Default (for now)
  • If either of these were changed… try your blog again.  If still not working correctly, go back to your Dashboard again…
  • Set your theme back to the default WordPress theme
  • Disable (you shouldn’t need to uninstall) your plugins
  • After saving all of these changes… go test your blog again.  It will probably work but won’t look anything like you want.
  • Re-enable your theme
  • Re-enable your plugins one-by-one
  • Change your Permalinks back to the way you had them before

* If your WordPress site is STILL not working correctly… there may have been a problem with one of the steps above, or there could be factors outside of the norm (such as an oddly coded plugin, too low of PHP memory_limit, etc).  At this point, we can try to troubleshoot what the problem is, but depending on what the issue is… we unfortunately cannot guarantee success.  WordPress is a third-party application and has third-party plugins and themes.  As we are not developers, and are not the creators of either WordPress or your theme or plugins, we may not be able to fix the move… however we will be happy to take a look and try.  At the worst case scenario, we do have a development team who can offer you a quote to either fix, move from scratch, or remake your WordPress blog at it’s new location.

Thank you for reading this rather lengthy tutorial.  I sincerely hope it is of use to you, and of course if you find anything incorrect or that can be improved, please be sure to let me know.

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Our latest upgrade: ASP.NET 4.0 & SiteStudio

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Hello everyone!

We’ve received a lot of feedback from our customers regarding some of the aging features of our hosting plans, most commonly related to SiteStudio and ASP.NET. We’re excited to announce two server upgrades that will address much of this feedback, resulting in a better experience for everyone taking advantage of these features.

SiteStudio Patched

As several of you know, our website creator, SiteStudio, has looked a bit rusty lately, with known compatibility issues with newer versions of popular browsers. Recently, our IT team released a patch to update SiteStudio’s compatibility with the newest versions of common browsers (Internet Explorer, Firefox, Chrome, etc). Before this patch, the ‘Rich Text Editor’ function didn’t work as you’d expect, and some users had trouble creating tables, even when other aspects of the Editor were working. With the new patch, these problems are now fixed, and the Editor should be completely usable again for all of our customers. Thank you to everyone for your patience while we worked to resolve this frustrating issue.

ASP.NET 4.0 for CP8 and CP10 Windows Customers

Customers using our CP8 and CP10 control panels can now take advantage of ASP.NET 4.0. This is an upgrade from the previous version of 3.5 and will provide an up-to-date work environment for customers using our Windows platforms. ASP.NET 4 provides customers with the ability to use parallel extensions, new Visual Basic and C# language features, and code contract support. More information about the new features in ASP.NET 4.0 can be found here:

http://www.asp.net/learn/whitepapers/aspnet4

To find out the Control Panel on which your account is located, simply log into your account, click on the “Manage” button next to your hosting plan, and look for “cp#” in the URL in the address bar; “#” will a number between 2 and 12 (if you don’t have a number, you’re on cp1). If you’re not on CP8 or CP10 and want to give ASP.NET 4.0 a try, contact our support team, and they’ll be happy to walk you through the process of migrating to a newer Control Panel.

We hope all of our Windows customers on CP8 and CP10 enjoy this new feature!

Have a great week everyone!

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Why Google+ Is a Game-Changer in the Social Media Space

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So you just started getting the hang of how to promote yourself and your business with the likes of Twitter, Facebook, and LinkedIn. Now, this little startup named Google goes and tosses a monkey wrench into the works by introducing their very own social network, Google+. I mean c’mon, really? Who do they think they are? It’s not as if we don’t have enough things to do without being distracted by some shiny new object.

Should you be an early adopter and dive in headfirst while it’s still in test? Wait to see if it catches fire before committing your energies? Why waste your time investing in a platform that will never go anywhere, right? Facebook is already a juggernaut. It’s been going unchallenged for several years now, and it’s not like Google hasn’t had their share of missteps – with the failures of Orkut, Google Wave, and Google Buzz.

How Is It Going to Be Different This Time?

The quick and simple answer is: Circles. Google+ changes the way we share information with each other. Unlike Facebook, where both parties have to be connected in order to share or re-share information, Google+ allows you, the user, to decide which information you want to share and with whom. While you can do this with Facebook, the Graphic User Interface (GUI) is simply not very intuitive. With Facebook’s GUI, it takes too many clicks to get where you’re going, so even advanced users get frustrated quickly. So most people share information shotgun-style, without targeting who gets it.

In A Perfect World…

In a perfect fictional dream world, there would be one piece of software that does everything you want it to do, quickly, easily and for free. But face it. It’s a myth. Rather than strive for that Utopian technology, Google, as well as others, realized that the path to success is focusing on best-in-class offerings. Bloated, feature-rich interfaces are so 20th century, and were a contributing factor to the failure of Google Wave. The adoption and implementation of clean back-end coding, cloud computing, and HTML 5 has re-energized and propelled technology creators to the next level when addressing end-user wants and needs, and Google is at the forefront. Google+ is just the latest offering.

The Quiet Revolution

Over the last several years, Google has quietly evolved from being a just search engine into a “Software as a Service” (SaaS) company with an a la carte ecosystem. Their software works beautifully, with interfaces that get out of your way, so you can do what you need to do and get on with your day.

Some examples of recent Google innovations:

  • Gmail to compete with Yahoo and Microsoft’s Hotmail
  • Chrome to compete with Microsoft Internet Explorer and Mozilla Firefox
  • Maps to give us an alternative to Mapquest
  • Places to compete with Yellow Pages
  • YouTube to compete with television, radio, Netflix, and Hulu
  • Docs to compete with Microsoft Office and Open Office
  • Translate for communicating with your global teams or customers
  • Checkout as an alternative to Paypal and other merchant services
  • Reader to compete with traditional news services
  • Voice and Talk to compete with Skype.

Google+ adds:

  • Hangouts to compete with Skype
  • Huddle to compete with GroupMe and Beluga

Google+ brings this entire system together and makes it the one-stop shop for your social commerce, business collaboration, and entertainment needs. Overlapping these traditionally siloed business functions and online consumer behaviors will lead to hybrid and hyper real-time engagement/interaction, while getting Google back to their bread and butter: answering questions. Remember Quora?

In the near future, Google’s ecosystem will embrace the burgeoning mobile market (Android, anyone?) with these additional innovations:

  • Google Wallet to decrease the amount of plastic in our pocket.
  • Google Offers to compete with Groupon and Living Social.
  • Google+ Hangouts will expand to compete with WebEx and GoToMeeting.
  • Google Docs will expand to compete with 37 Signals and ZoHo offerings.

Are You Starting to See a Pattern Forming?

You should. Google is looking at Google+ as the next logical step for taking Google, the business, to total domination of not only the internet, but the ways people and businesses interact with each other. Google+ is changing the way we do business – period. And the growth of Google+ will only strengthen the staggering statistics of the Google brand and its products as a whole.

Google Is Free, and Free Is Good

Most of Google’s products are free, a perfect example of what Wired magazine editor Chris Anderson calls the “freemium” model. Their revenue comes from having the maximum number of eyeballs on-site for the longest amount of time, while increasing the number of return visitors. You could even say they “have an app for that” in yet another useful product, Google Analytics. Okay. It really isn’t that simple, but time spent on site or decreasing the bounce rate influences where decision-makers in the advertising industry spend their money. Google+ creates the ultimate demographic tracking grid for marketers and advertisers to pull from a ready-made Management Information System (MIS) to drill down their target audience without the necessity of a focus group. Creator of MySpace (and huge Google brand advocate), Tom Anderson, reinforces that sentiment in his article: How Google+ will succeed and why you’ll use it whether you want to or not.

The Sleeping Giant Under Our Noses

Sure you have Twitter and LinkedIn, but they have continued to coexist because of unique offerings to the niche consumer market place. However, Google+ is big news because it directly competes with Facebook for the most active users and eyeballs that marketers want to influence. For the last several years, tech industry pundits have been asking, “Who will be the next Facebook?” Guess what, it’s right under our noses. Everyone, especially Mark Zuckerburg, should have seen the writing on the wall when Google subtly announced that they would start including social engagement from the aforementioned social networks in its search results. Now, much like Facebook’s “Like” button, Google+ has the “+1” button, which populates organic search results when an end user types a query into Google, the most popular search engine in the world. We are already seeing these results show up in the search engine results pages (SERPs).

Not So Fast

The fact of the matter is, Google+ may still be in the shiny new object category. There is plenty of room for improvement. Two major hurdles remain:

  • Google+ hasn’t made business pages yet (coming soon)
  • Google+ disallows anonymous profiles.

Google is getting a lot of pushback from users who want to create Google+ profiles with pseudonyms, as opposed to using their real identities. (Because political dissidents, domestic violence victims and others could put themselves in danger by using their real names.) Google chairman, Eric Schmidt sums up the policy on anonymous profiles succinctly, saying: “G+ is completely optional. No one is forcing you to use it. It’s obvious for people at risk if they use their real names, they shouldn’t use G+. It is meant as an identity service for reputation management.”

This is actually a sentiment that has long been popularized by personal brand advocates like Dan Schwabel, in his book, Me 2.0: Build a Powerful Brand to Achieve Career Success. Currently the only other network that has a system to verify profiles for authenticity is Twitter. Google is slowly rolling out its own verified profiles.

In my opinion, the pseudonym issue is a moot point, but I agree with Silicon Valley writer Mike Elgan who writes, “Google’s window of opportunity for Google+ to succeed is very small and closing if not made a free sign-up service for everyone, very soon.” Fortunately the project team led by Vic Gundotra and Bradley Horowitz is very responsive to user feedback, rolling out changes to current features and implementing new ones. They are doing a great job considering that the name on the door is Google, but people need to keep in mind it is a massive undertaking. I would even go so far as to use a cliché and say, “Rome wasn’t built in a day.”

Social Media Is Not Going Away Any Time Soon

Conversational content marketing is extremely important to an online strategy. Because, no matter the tools, end users are looking for value-added information to consume and or convert. This blog post will probably be a dated, irrelevant pile of drivel a year from now because the specific tools and platforms will have changed, but content publication cycles will stay the same.

As a consumer or business owner it is important to understand human behavior and adapt to proven technology trends rather than put too much focus on the tools themselves or any one channel of engagement opportunity. Angela Hausman, an Associate Professor of Marketing at Howard University, gives her take on popular blogger and author, Jay Baer’s commentary on whether or not technology is ruining the online community. There are literally hundreds of new tools and open API driven plugins, using the freemium model, being released every day to compete with Google and for your attention.

If you keep this mindset, and not skillset, in your box of ammo you will undoubtedly reach your goals and grow your business and or personal brand. Let the cream rise to the top.

So I have one question for you… Where do you go when you’re not sure of the answer to a question?

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We're Always There When You Need Us The Most!

Your Dedicated Support

At IX, we take care of our customers. And dedicated support is one of the ways we prove to you again and again that we are here to help you every step of the way, regardless of your skill level. With IX dedicated support, you get a support technician personally assigned to assist you. You get their name, number, email, social media connections, and work schedule! It's just one more facet of our service which proves our deeply rooted belief that being a great hosting provider requires more than just cutting-edge technologies, but the best in support and service.