If you’re a customer who uses WordPress, you have probably already noticed the issues concerning logging into your WordPress control panel.

We wanted to send out this notification to alert anyone who hasn’t been briefed on the situation, as well as give some additional explanation about what is going on, how we’re handling it, and why we’re handling it in this manner.

• A global brute force attack on WordPress’ wp-login.php file began on April 11th. This attack affected WordPress users worldwide and was experienced by virtually every web hosting company.
  
  • A ‘brute force’ attack is when an automated program (sometimes referred to as a ‘botnet’) repeatedly attempts to log into a password protected site by trying different passwords over and over again until it finds the right one.
• We implemented a server side check to reduce the number of wp-login requests, but found that the attack started to increase the time between login attempts.
• On April 12th, we noticed the botnet activity ramped up dramatically, and we were forced to block all traffic to wp-login pages. This was a temporary solution that remedied the brute force attack in the following ways:

  • Customer WordPress sites were able to stay up and running
  • All incoming brute force requests were stopped
  • This also kept out any unwanted, malicious intrusions into our customers’ sites
  • By blocking the malicious incoming traffic, it also stopped the slowness issues we were having on our Linux servers.

In the meantime, we began collecting attackers’ IPs so we could start blocking them.

• On April 13th, we began using the data we’d collected on the attackers’ IPs to begin blocking them from connecting to our servers. This was a slow process that took time to refine and put in place as a permanent solution.
• On April 16th, we removed the block on each server for wp-login once the new system was implemented across all of our servers. Users should now be able to log into their WordPress sites. Once you log in, we recommend that you change your password to something very strong (e.g. a mixture of upper and lowercase letters, numbers, and special characters like #, $, and &). You can find instructions on how to change your password here: http://codex.wordpress.org/Resetting_Your_Password.

The tactics used in the attack are changing daily (sometimes even hourly), and we are responding with adjustments of our own. While we currently have the situation under control, we are still watching and reacting to the attack to make sure it doesn’t begin affecting our servers again.

Although we can’t announce too many details about our attempts to block the attack (because we don’t want to give too much information to the attackers), we still want you to know that we are aware of the situation, and are working on it. Keep an eye on the status blog for major updates as the situation progresses.

Thank you for your patience as we continue to defend against this attack.

Sincerely,

Lisa Grice

Director of Customer Operations

IX Web Hosting

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Web application maintenance is vital to the health and security of not only your website, but your entire hosting account.  Not only does this directly impact your security but also your reputation on the Internet.  Failure to maintain web applications is one of the leading causes of hacked sites.  A hacked site sees a negative impact on their Search Engine Optimization (SEO).

What is a web application?

Generally, a web application is a type of application that is accessible over a network and usually uses a browser as the primary interface.  A more in-depth explanation can be found on Wikipedia, but that is beyond the intended scope of this post.  Web applications can come in many flavors and purposes.  Some are designed to help you manage and display content to your visitors.  Some are used as shopping carts to help you display and sell your products.  Others are designed to display content in a gallery format.  In the next section, I include a list of many of the popular web applications.

Why should I upgrade?

One reason new versions of applications are released is because new features are added.  That’s usually the first thought that comes to mine when you hear about a new version:  What was added?  Sometimes a new version is released and nothing obvious appears to have changed.  Chances are, that version was released to patch one or more security vulnerabilities.   Most applications include a change log file; reading it will explain what has changed from one version to the next.  To help illustrate the importance of these upgrades, I have compiled a list of some of the more common web applications and their corresponding advisory listings at the popular security site, Secunia:

• Coppermine Photo Gallery - Gallery
• Drupal - CMS
• Joomla – CMS
• OpenCart – Shopping Cart
• osCommerce – Shopping Cart
• phpBB – Forum
• SMF – Forum
• vBulletin – forum
• WordPress – CMS
• Zen Cart – Shopping Cart

You will notice that many of the advisories listed have been resolved by installing the current version.  While hosting account security hinges on many aspects of your account access, up-to-date software goes a long way towards keeping your account secure.  There are also several tutorials available to suggest configuration changes to make your applications more secure, here are two to get you started:

• Joomla
• WordPress

How do I maintain my site?

The very first thing to do is to backup your site.  It is imperative you back up your own site before every major change.  Do not depend on the hosting company’s regularly scheduled backups!  What would happen if the hosting company’s regularly scheduled backup occurs after you have made changes that did not have the desired effect – you would have nothing with which to revert.

Also, do not depend on plugins to handle your critical backups.  Consider for a moment:  All of my backups use a plugin inside my application.  After applying an update, access to my dashboard is broken.  I cannot restore from my backup without dashboard access.  This makes about as much sense as keeping the spare keys to your locker inside the locker.  Sure the spare keys are safe, but you’ll never open the locker to get your spares if you lose your main key.

To properly backup the site, you will want to download a copy of your web files using an FTP application and also export a SQL dump of the active database.  Both of these actions are outside the scope of this article, but check back in the coming weeks for more info.  Until then, Google is your friend!

Once you have a solid backup, log into the application’s dashboard and update each plugin individually before attempting the core application update.  This order is important as some plugins will need to be updated to be compatible with your application’s newest version.  This can be time consuming, but it is worth the effort of updating one module at a time.  If you succumb to the temptation to update them all at once and your testing shows some aspect of your site is broken, you will not know which plugin was the cause of the error.

When your testing is complete and all plugins are updated, then it is advisable to review your active plugins to ensure their compatibility with the core application’s update.  Personally, I would make a backup of this configuration now.  While not absolutely necessary, it will save you time if the core update breaks your site.  Now follow the update steps recommended by your core application.  Some have buttons to update within the dashboard, some require more intricate steps.

I like to take another full backup of the known good configuration after you have completed your updates of plugins and the core application.

Many web applications offer the ability to sign up for their newsletter.  This is a great way to keep yourself appraised of updates and will help you to continue maintaining your site.  Keep your web hosting account (as well as your visitors) safe!

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Hello everyone!

We’ve received a lot of feedback from our customers regarding some of the aging features of our hosting plans, most commonly related to SiteStudio and ASP.NET. We’re excited to announce two server upgrades that will address much of this feedback, resulting in a better experience for everyone taking advantage of these features.

SiteStudio Patched

As several of you know, our website creator, SiteStudio, has looked a bit rusty lately, with known compatibility issues with newer versions of popular browsers. Recently, our IT team released a patch to update SiteStudio’s compatibility with the newest versions of common browsers (Internet Explorer, Firefox, Chrome, etc). Before this patch, the ‘Rich Text Editor’ function didn’t work as you’d expect, and some users had trouble creating tables, even when other aspects of the Editor were working. With the new patch, these problems are now fixed, and the Editor should be completely usable again for all of our customers. Thank you to everyone for your patience while we worked to resolve this frustrating issue.

ASP.NET 4.0 for CP8 and CP10 Windows Customers

Customers using our CP8 and CP10 control panels can now take advantage of ASP.NET 4.0. This is an upgrade from the previous version of 3.5 and will provide an up-to-date work environment for customers using our Windows platforms. ASP.NET 4 provides customers with the ability to use parallel extensions, new Visual Basic and C# language features, and code contract support. More information about the new features in ASP.NET 4.0 can be found here:

http://www.asp.net/learn/whitepapers/aspnet4

To find out the Control Panel on which your account is located, simply log into your account, click on the “Manage” button next to your hosting plan, and look for “cp#” in the URL in the address bar; “#” will a number between 2 and 12 (if you don’t have a number, you’re on cp1). If you’re not on CP8 or CP10 and want to give ASP.NET 4.0 a try, contact our support team, and they’ll be happy to walk you through the process of migrating to a newer Control Panel.

We hope all of our Windows customers on CP8 and CP10 enjoy this new feature!

Have a great week everyone!

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OK, so I admit it. I’m as confused by “social media” as everyone else.

I can’t figure out how to get millions of followers on Twitter, or how to get hundreds of thousands of Facebook fans, or why I should even try.

But I can read the writing on the wall, and I’m willing to learn.

My friend and IX Web Hosting guest expert David Bullock is a genius about social media. He’s the co-author of “Barack 2.0: Barack Obama’s Social Media Lessons for Business” – and he’s agreed to share his social media chops with me – and you – in a series of video tutorials and live webinars over the next several months.

In this short clip (just 6 minutes and 19 seconds long), he explains just what the heck social media is, why we need to pay attention, and how to start using it to grow our businesses. (I’m taking notes!)

Watch the video here:

If you find it valuable, don’t forget to register for the zero-cost webinar on “How to Develop X-Ray Market Vision” on January 20, 2010 below.

David will be co-presenting with Howie Jacobson, the author of Google AdWords For Dummies. Seats are limited, so please don’t delay and miss out.

Wishing you health, happiness and prosperity,

Fathi Said, CEO
IX Web Hosting

PS: If you can’t make the noon webinar time on January 20, don’t worry! Go ahead and sign up anyway and we’ll send you a video of it afterward so you can watch it whenever you want.

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Ok, I’ve been promising this to you for some time now, and I’m finally able to announce it:

As an IX Web Hosting customer, you’re invited to our first “Online Success” webinar!

The webinar topic is “How to Develop X-Ray Vision in Your Market” and we’ve scheduled it for late January.

Which means I now get to reveal our “secret” presenter, David Bullock, author of the social media study and book titled “Barack 2.0″. David is a well-known expert in the Internet marketing space and I’m really excited to have him share his vast amount of online marketing knowledge with you.

David, together with Howie Jacobson (author of “Google AdWords For Dummies”), will be showing you exactly how they use Google and other tools to discover:

• Whether an online market is worth entering
• How much profit can you expect to make in a market
• What your customers want (and can’t find right now)
• The messages that will attract the right customers to your web site
• What to show visitors on your web site that will predispose them to buy from you

In short, you’ll discover a 45-minute protocol for quick, zero-cost market research that can potentially DOUBLE the effectiveness of your website.

We’re making this webinar available as part of your regular hosting package, so you won’t have to pay a dime to attend. (In fact, you won’t even have to worry about using your phone minutes – you’ll listen in right on your computer.)

Space is limited though, so register now to reserve your seat.

If you can’t make the event, register anyway and we’ll send you a video of the presentation later.

See you on January 20, I hope

Happy New Year!

IX Web Hosting

PS: Remember Howie’s recent video on how to get into Google in my last blog post? Keep an eye out for a post with another video – this time from David Bullock – real soon.

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Fathi Said here, with a couple of important updates about your hosting account here at IX Web Hosting.

But before I share them, I want to acknowledge something that hasn’t made me very happy.

When I look at the world of web hosting, I realize that IX Web Hosting – my company, the one I founded and the one I run – is just about average. No worse than the competition, but not much better either.

We have a giant data center in Columbus, Ohio that looks really impressive, we have a big support staff to answer your emails and phone calls, and we offer competitive pricing, but when I look at all that from my customers’ point of view, I have to say: “So what?”

I didn’t go into business to just create an ordinary service. And yet that’s where I find myself in the last month of 2009.

And that’s going to change. In fact, it’s already changing. In two big ways.

First, we’re changing the way you receive support when you have a question or problem with your site or hosting account.

The new system is called “Support representatives” – and my commitment to you is that it’s not just a catchy name, but also a fundamental improvement that makes your life noticeably easier.

Second, we’re redefining our business model to move from “hosting provider” to “strategic partner” as you grow your web site.

When I sat down and thought about the contribution I want to make, it wasn’t enough to be a reliable place to stick your website. We decided to actually branch out from being just a “boring hosting company” and actually show you some of the killer techniques we use to get thousands of hits to our website each day!

You’ve created your web site with a goal in mind. Maybe to make money. Maybe to spread the word about an important idea. Maybe to connect people. Whatever your goal, I want to help you achieve it.

We’ve teamed up with some of the top online marketing experts to provide cutting edge strategies, tips and techniques to get more visitors to your site, and to get those visitors to take action once they get there.

So without further ado, here are the details about the two big improvements to your IX Web Hosting account:

Support Representatives

What if you had a personal contact at IX Web Hosting – an “insider” who knows your name, knows your business, and can pull strings to get you exactly what you need? We’re in the process of assigning a personal Support representative to each IX Web Hosting customer. Your Support representative will be an actual person who works in our Ohio office.

When you have a question or a problem, you can send them an email. You can phone them directly. Or you can IM them.

Your Support Representative is responsible (and accountable) to get you what you want as quickly as possible, and not to leave you hanging. Since they’re your personal “account manager,” you won’t have to explain your problem again and again as you get transferred from one technician to another. And if you get disconnected, your Support representative knows how to reach you, so you won’t have to dial the main number and be told your “wait time is approximately 26 minutes.”

Each Support Representative will handle your issue as if they were the owner of the company, because their bonus is based on how long you stay a customer, and how many of your friends you refer to us.

So the happier you are, the happier they are, and the happier I am. (I believe the business books call this a “win-win-win.”)

Now, sometimes our Support representatives sleep, or take vacations, or are “busy helping other customers” (as the phone company voicemail messages say). What then?

Without boring you with the details, we’ve set up teams of Support representatives who will pinch hit and report back to each other. And each representative has their own team of technical specialists around the world, whom you may also get to know. But the ultimate responsibility for your satisfaction rests with your individual representative.

Look for an email from your personal Support representative within the next several weeks.

Online Marketing Advice from Top Experts

As you probably know, just having a domain name and a website doesn’t guarantee that anyone will find your site.

And if you use your site for business, it’s crucial that people find it when they’re looking for what you provide.

We’ve partnered with some of the top online marketing experts to provide you with exclusive videos, articles, and even live webinars – all completely free for IX Web Hosting customers.

You’ll discover:

• quick and simple tweaks you can make to your site so Google can find it and know what it’s about
• how to “cut to the front of the line” on the three big search engines
• how to get some of the most popular sites in the world to link directly to your site
• how to find out where the traffic you should be getting is going right now – and how to stick your site in front of all those people
• what to show visitors once they arrive at your site, so they stay, play, and pay

Here’s the first video for you to watch:

My friend Howie Jacobson explains some killer techniques. It’s only 7 minutes and 29 seconds long and reveals the first thing you need to know if you want to get your site ranked high on Google.

Also, look out for a survey I’m going to send you in the next few days. Please make sure to fill it out, this way we’ll know what kind of free “traffic getting” videos and webinars you want us to make for you. This is going to be fun, and I can’t wait to hear stories about you receiving boatloads of traffic.

I want to close this entry by stating publicly what an honor it is to have earned your business, and that we’re going to do much, much better in 2010. I’m truly jazzed by the opportunity and I can’t wait for you to share my excitement when you experience what we have planned.

Wishing you health, happiness and prosperity,

IX Web Hosting

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The 1st Chris

On the topic of startups, Chris Brogan says if he were to start today “No matter what, the very first piece of social media real estate I’d start with is a blog. It’s a website, with lots of built in features that make it useful from a search perspective, and simple from a content creation perspective. That alone is worth the price of admission.” And Chris should know.

Chris Brogan Blog

Chris Brogan is a ten year veteran of using social media to build digital relationships for businesses, organizations, and individuals. Chris blogs at www.chrisbrogan.com, a blog in the top 10 of the Advertising Age Power150, and in the top 100 on Technorati.

With a blog virtually anyone can publish their thoughts, ideas and opinions to millions of potential readers. In return, those readers can “participate” by expressing their view points or comments. This method of communication is allowing all of us a means to become involved in information rather than just being passive consumers of it.

Merriam-Webster’s Dictionary awarded “blog” as “The Word of the Year” in 2004, when more and more people started using them as a means to express themselves personally. Today, blogs are reaching new heights in popularity. Many businesses and corporations are increasingly implementing blogs as they discover the flourishing opportunity it provides to build relationships with their existing customers as well as developing relationships with prospective new customers!

We’ve talked to many of our customers who say they want a web-presence. Cash is tight and they don’t have big advertising budgets. Blogging is a very inexpensive way to help accomplish this goal (all you need is your IX Web Hosting account).

Some of our customers haven’t started a blog because they are intimidated by the setup process. That’s where the other Chris comes in.

The 2nd Chris

Now that you’ve heard the reasons that a blog is the first thing to do from Chris Brogan, it’s time to hear from another Chris. Our own Chris Testerman. Chris will help you with the “how” do I start. Chris created this really awesome video that will show you how to set up a WordPress Blog in your IX Web Hosting account in under 2 minutes!

If you don’t have a hosting account here’s a blog post to let you know why you should.

Now, there’s nothing to hold you back!

Now that you’re ready to start creating your content, you are going to have to start sharing it with someone, right? So please, feel free to comment to this video with links to the blogs you’ve created. We’d love to take a look at them!

By the way, here’s a link to the tutorials Chris mentioned in his video: http://www.ixwebhosting.com/index.php/v2/pages.customerCenter

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How Bored are You?

This may seem like an extremely odd question, but I was thinking (as I sometimes do when the weather is nice), why are you reading this blog?

Is it because you’re secretly hoping that maybe, one day, it will contain information relevant to your account? It will, I promise. As much as I love delving into difficult topics like MC Hammer pants and the curious patterns of squirrels, I am fully aware that customers are interested in things that involve THEM. This is why we’re working on getting a customer forum, our status blog and our Twitter status account up and running for you. We greatly appreciate your patience while we set these things up. We would also love to get your feedback about these ventures. What are you interested in? How would you most like it presented? For example, would you like to see a status blog that churns out facts about system functions daily or would you like something more interactive where you can leave comments or interact with other customers?

Or are you reading because you’re in some way dissatisfied and hoping that we’ll address your concerns here? If you take a look at the comments we received on our first post, you might notice that many of them were cries for help—feedback voiced in our very first medium between customers and staff that isn’t LiveChat, a phone call or our ticketing system. This was a big indicator to us that we were doing something wrong. What was being expressed on our blog could have been voiced on the phone or through any other avenue of support, but obviously, those channels were not satisfying some of you. This too will be changing. Our support is getting better each day because, well, you all know why. We want you to be happy. You employ us. The changes we are making to our customer support will be big, they will be noticeable and they are already happening. If any one of these items proves untrue, I trust that more than a handful of you will let us know and more than two handfuls of our staff will get moving on making them so.

Or is it because you lost your job? OK, this is a stretch, but losing your job frees up several hours in the day for blog-reading, starting a home-business online or scowling at those that insist on constantly flaunting their new stuff.

The economy is so bad, I might actually have to break my 2 dollar bill!

So those are not real tears, but that is a real $2 bill and that certainly is a real used-tissue...

We record the reasons that our customers leave so that we can better tailor our product to prevent cancellations. Well, guess what one of the leading reasons for cancellation is? “I can no longer afford hosting.” Most of you already know that we’re one of the least costly hosts available, so it is thoroughly depressing to hear this as a reason for ceasing to host with us. Still, even more depressing is giving away free hosting to those who cite their inability to afford it only to hear that they “no longer have a need for their account” because they couldn’t get their home business off of the ground. Well, providing detailed information and resources about making your home business work is also on our agenda. We’ll have to count on Obama to take care of the economy.

When I was younger, I genuinely thought that my father was a superhero and that I was placed on the planet to get him fired from his company so he could fulfill his true calling full-time. In that notion, I was not far from the truth. He has several skills that would be impossible to use all at one company (especially with a talent list as diverse as his: wind-harmonica out of a car doing 80 mph, moustache grooming, writing, child-lecturing, JavaScript, SQL, oil painting…). My point is that people with diverse skill sets can be liberated by job loss because they can use the internet to employ themselves in their own business, or even just to secure an even better job by creating a site to strengthen a résumé.

Here’s a good example: Let’s say that you got fired from your job and now need to justify the monthly cost of hosting. Here are a few things you could do:

1. Set up a site to slander your former employer. This, while obviously a joke, is something people really do! Instead of taking that route, I would actually suggest creating a site or blog that outlines your work experiences—things you have learned, things awry with their current business model (you might want to avoid naming the company specifically if you still want them on your list of good references) and advice you would give other employers. Creating a community out of a site like this is easy as there are several people looking to release steam about being released from employment. That community would be a valuable asset for those that have entrepreneurial/superhero aspirations because more could be done than just commiserating with your visitors. There’s an increasing market for job counseling and HR consulting, and whether you earn revenue from it or not, you’ve contributed something to the global community as well as enhanced your résumé. Imagine what: “Built an online community from zero to four-thousand by providing valuable, original resources and consulting. Please see www.HireMe.com/about for more information.” could do for your résumé…
2. Create a site to show-off. Set up a site with a forum to discuss hobbies with friends, organize gatherings or anything related to things that you’re good at. Throw videos, pictures, artwork, lessons (if you have a teachable hobby) on your site and then bask in self-satisfaction.
3. Resell your hosting account. Do you know someone who is constantly talking about his/her ideas but not actually doing anything with them? Sell them a portion of your account to get them started! They can still develop their domain with your hosting and you won’t have to worry about bandwidth or transfer (because it’s unlimited) and you set the price. You can even buy a domain for someone as a gift and host it on your account, free. No more need to read holiday or special-occasion wish-lists. Just give everyone hosting! That includes Mom (Mother’s Day is coming up in the US!), your brother, your 7-year old daughter (she has to learn sometime!) , etc…

I think it’s safe to say that most of you could come up with better ways to use your hosting account. When we get our customer forum ready to go, please feel free to inform fellow customers how to make the most out of their account; if not for us, then for the economy.

Thanks for reading!

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…like our night shift system administrators were on March 30th.

I should probably start this post by introducing you to our VP of Systems Operations, Rick. This is a person who is not only passionate about his job, but also highly intelligent and creative.

OK, enough of the positive. He’s a little crazy. His insanity does happen to be almost wholly attached to the safety of the data center (he’s a really cool guy otherwise), but that insanity is there and it is something worth poking fun at.

Super, High-Tech Tea and Coffee Station

Danger: Tea and Coffee May Cost You More Here Than it Does at Starbucks

For example, when our team decided to create a coffee and tea station in the kitchen (it’s not even as elaborate as I just made it sound…see photo), Rick immediately felt the need to establish regulations. We are not allowed to leave the “station” until whatever process we initiated is complete, and then when it is complete, we must unplug every surrounding appliance. If we use the microwave, we must watch it like a hawk—watch it like that microwave could steal our livelihood at any moment. You know why? Because it can. At least, that’s what Rick thinks. Any of these appliances can start a fire, which could spread if our fire-suppression system doesn’t kick in, which could enable that fire to somehow reach the servers, which could melt our customer data, which could make our customers very angry with us, which would make us very angry with ourselves, which could sink our business.

All for a plate of bland, re-heated Chinese food.

If Rick is this way about appliances that lie hundreds of yards away from the actual servers, imagine how he careful he is about the servers themselves. Our data center is about as redundant as they come—millions of dollars went into making it this way.

Well, in the middle of the night on March the 30th, a power line went down in our corporate park. All buildings in the complex (from one end of Dividend Dr to the other) lost power. No problem, right? We have backup generators, backup batteries…we even have the energy Rick’s undying concern for the data center would provide if we could only find a way to harness it. Unfortunately, one branch of our backup setup failed (namely, a generator) and a good percentage of the machinery we need for operations was left powerless (namely, our network). Fortunately, our network was back up fairly rapidly (within minutes) and it didn’t take long for the servers to catch up.

For those of you that experienced outages, however short, we are unbelievably sorry. We were able to quickly return to status quo, but many of our customers still experienced downtime and we know that this is unacceptable. We are really, really sorry.

The issue that we had with the power loss is being investigated with the utmost priority because we don’t want anything like this happening again… and neither does Rick. I came late onto the scene (at about 2 AM, when the power had been long-restored and the servers were coming back up from their temporary, power-starvation induced sleep), but I knew Rick was still inside because his car was parked parallel to the building, nearly on the sidewalk entryway and I could still hear the echo of his tires screeching against pavement. When I got inside, the root of the problem had been taken care of, but we had another problem. Our main System Administrator/Network Engineer had clearly arrived straight out of bed, wearing MC Hammer pants… and he was doing so without shame.

While this event that took place never should have happened, we are going through great pains to make sure that it doesn’t happen again. (The downtime, that is. We haven’t yet decided what to do about those pants.) We, again, are terribly sorry for any downtime that was caused by this downed line, though we were fortunate that it happened at such an odd hour of the night. If we find out that the line went down because it was hit and knocked over by a clumsy driver, we’ll make sure to find and then glare at them on behalf of all of us.

We’re sorry, we’re sorry, we’re sorry! (I can be redundant too!)

Thanks for reading!

Michelle Schroeder

P.S. If you want to look like one of our very own sysadmins, you can get your own set of updated, metallic MC Hammer pants for one payment of only $19.95 from this website. Oh wait, I’m sorry. I put the decimal where I thought it belonged, not where it actually was… Turns out that the net-a-porter site has nudged the price into the “can’t touch this” range: $1,995.00.

That site will even suggest what to pair with them, though I personally think this other site does a better job in helping you achieve the whole “MC Hammer” package: http://www.ehow.com/how_2058695_dress-like-mc-hammer.html.

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