Nice Try, Tornado

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No tornados @ IX!

As some of you may have read on our official Facebook page, IX Web Hosting was recently hit with a pretty nasty storm. The high winds lifted the roofs off of surrounding buildings, toppled tractor-trailer rigs, and shattered windows, both vehicle and building alike.

Shots of the surrounding damage

And, while the subsequent power outage has disrupted many businesses in the area, the employees at IX Web Hosting are still here, chugging away to keep this situation from affecting our customers in any way.

Though the storm struck without warning, we were able to make sure our customers’ accounts were completely unaffected by this incident. Our emergency generators are running at full power to make sure our servers are operating without interruption. We are having additional fuel delivered as needed so that we remain up as long as the power remains out.

This means our shared, VPS, and Cloud services are currently up and running, and should remain unaffected until the power outage is over. We will, of course, update you if anything changes or if we have any reason to suspect that this might change.

Fortunately, no IX employees were injured during the storm, and our building missed sustaining any physical damage. As for an ETA for when the local power outage will end, we’ve heard from our power provider, AEP, that power should be restored by 11:00 PM EST. [UPDATE: Power is restored! We had our generators refueled again just-in-case, but we’re back on grid power!]

In the meantime, check out this video we captured of the storm touching down across the street, featuring our videographer, Stephi Kurz, and me, Mike Nichols, correctly identifying the storm as a “thing.”

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At IX, we take care of our customers. And dedicated support is one of the ways we prove to you again and again that we are here to help you every step of the way, regardless of your skill level. With IX dedicated support, you get a support technician personally assigned to assist you. You get their name, number, email, social media connections, and work schedule! It's just one more facet of our service which proves our deeply rooted belief that being a great hosting provider requires more than just cutting-edge technologies, but the best in support and service.