How Bored Are You?

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How Bored are You?

This may seem like an extremely odd question, but I was thinking (as I sometimes do when the weather is nice), why are you reading this blog?

Is it because you’re secretly hoping that maybe, one day, it will contain information relevant to your account? It will, I promise. As much as I love delving into difficult topics like MC Hammer pants and the curious patterns of squirrels, I am fully aware that customers are interested in things that involve THEM. This is why we’re working on getting a customer forum, our status blog and our Twitter status account up and running for you. We greatly appreciate your patience while we set these things up. We would also love to get your feedback about these ventures. What are you interested in? How would you most like it presented? For example, would you like to see a status blog that churns out facts about system functions daily or would you like something more interactive where you can leave comments or interact with other customers?

Or are you reading because you’re in some way dissatisfied and hoping that we’ll address your concerns here? If you take a look at the comments we received on our first post, you might notice that many of them were cries for help—feedback voiced in our very first medium between customers and staff that isn’t LiveChat, a phone call or our ticketing system. This was a big indicator to us that we were doing something wrong. What was being expressed on our blog could have been voiced on the phone or through any other avenue of support, but obviously, those channels were not satisfying some of you. This too will be changing. Our support is getting better each day because, well, you all know why. We want you to be happy. You employ us. The changes we are making to our customer support will be big, they will be noticeable and they are already happening. If any one of these items proves untrue, I trust that more than a handful of you will let us know and more than two handfuls of our staff will get moving on making them so.

Or is it because you lost your job? OK, this is a stretch, but losing your job frees up several hours in the day for blog-reading, starting a home-business online or scowling at those that insist on constantly flaunting their new stuff.

The economy is so bad, I might actually have to break my 2 dollar bill!

So those are not real tears, but that is a real $2 bill and that is indeed a real used-tissue...

So those are not real tears, but that is a real $2 bill and that certainly is a real used-tissue...

We record the reasons that our customers leave so that we can better tailor our product to prevent cancellations. Well, guess what one of the leading reasons for cancellation is? “I can no longer afford hosting.” Most of you already know that we’re one of the least costly hosts available, so it is thoroughly depressing to hear this as a reason for ceasing to host with us. Still, even more depressing is giving away free hosting to those who cite their inability to afford it only to hear that they “no longer have a need for their account” because they couldn’t get their home business off of the ground. Well, providing detailed information and resources about making your home business work is also on our agenda. We’ll have to count on Obama to take care of the economy.

When I was younger, I genuinely thought that my father was a superhero and that I was placed on the planet to get him fired from his company so he could fulfill his true calling full-time. In that notion, I was not far from the truth. He has several skills that would be impossible to use all at one company (especially with a talent list as diverse as his: wind-harmonica out of a car doing 80 mph, moustache grooming, writing, child-lecturing, JavaScript, SQL, oil painting…). My point is that people with diverse skill sets can be liberated by job loss because they can use the internet to employ themselves in their own business, or even just to secure an even better job by creating a site to strengthen a résumé.

Here’s a good example: Let’s say that you got fired from your job and now need to justify the monthly cost of hosting. Here are a few things you could do:

  1. Set up a site to slander your former employer. This, while obviously a joke, is something people really do! Instead of taking that route, I would actually suggest creating a site or blog that outlines your work experiences—things you have learned, things awry with their current business model (you might want to avoid naming the company specifically if you still want them on your list of good references) and advice you would give other employers. Creating a community out of a site like this is easy as there are several people looking to release steam about being released from employment. That community would be a valuable asset for those that have entrepreneurial/superhero aspirations because more could be done than just commiserating with your visitors. There’s an increasing market for job counseling and HR consulting, and whether you earn revenue from it or not, you’ve contributed something to the global community as well as enhanced your résumé. Imagine what: “Built an online community from zero to four-thousand by providing valuable, original resources and consulting. Please see www.HireMe.com/about for more information.” could do for your résumé…
  2. Create a site to show-off. Set up a site with a forum to discuss hobbies with friends, organize gatherings or anything related to things that you’re good at. Throw videos, pictures, artwork, lessons (if you have a teachable hobby) on your site and then bask in self-satisfaction.
  3. Resell your hosting account. Do you know someone who is constantly talking about his/her ideas but not actually doing anything with them? Sell them a portion of your account to get them started! They can still develop their domain with your hosting and you won’t have to worry about bandwidth or transfer (because it’s unlimited) and you set the price. You can even buy a domain for someone as a gift and host it on your account, free. No more need to read holiday or special-occasion wish-lists. Just give everyone hosting! That includes Mom (Mother’s Day is coming up in the US!), your brother, your 7-year old daughter (she has to learn sometime!) , etc…

I think it’s safe to say that most of you could come up with better ways to use your hosting account. When we get our customer forum ready to go, please feel free to inform fellow customers how to make the most out of their account; if not for us, then for the economy.

Thanks for reading!

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11 Comments to "How Bored Are You?"

  1. Hi Michelle,

    I nejoyed your column… I’m a new customer, but in general… quite happy with IX!

    ix Rocks.

    One reason I was reading this was to find out if ixWeb Hosting supported Sharepoint. This is something I hope you will seriously consider. It will take some work from your admin… but I think there is a tremendous upside. Sharepoint is a hit.

    By the way, I dont think those were real tears. I think that was from a bottle of visine.

    • Hello dc,

      Thanks for your comment! It is possible we could provide Microsoft Sharepoint on a dedicated server, but for right now, we don’t support it. I’m glad you’re happy with us even without Sharepoint :)!
      And you’re right about the tears. They aren’t real, but there was a lot of emotion that went into pouring those water droplets on my desk!

  2. I’ve been an IX customer for almost 2 years now, and I’m normally quite happy with the service. I came here to see if there had been any blog posts on the current Yahoo (aka. Yahell) mail problems.

    From what I’ve gleaned out of live chat, emails, and live support calls over a recent trouble ticket, Yahoo mail causes a lot of problems. Right now, if I use the Horde webmail, my mail gets through to yahoo email addresses at a snails pace of 24 or more hours delivery time. If my website sends an email to the same yahoo address, it gets there just as slowly, but ends up in the recipient’s spam/bulk folder.

    Apart from occasional issues like this that aren’t 100% under IXWebhosting’s control, everything’s great. Now, if only Yahoo and IX could get their communication channels working with each other so they can stop treating every IX mail sender like a spammer, everything would be perfect.

    I’m reading the blog mostly because there’s not a solution posted anywhere else, and I’d rather not be a pest calling up over and over on the same issue. Kudos on the forum idea. Forums, if run properly, can greatly reduce customer service requests. Common problems and solutions can be handled without any employee interaction. I’d like to suggest yetanotherforum.net as a candidate for your forum software. You can have it up and running in less than an hour. If you need help configuring it for a subdomain (forum.ixwebhosting.com), I’d be glad to help.

    • Shannon, I think you win our “Customer of the Year” award (I just have to create it first). Thank you for being patient with the Yahoo email throttling problem. You know, we actually did try to contact Yahoo and get this issue resolved, but clearly, this was to no avail.

      As for the forum, thank you for your suggestions and also your willingness to offer your assistance with nothing in return except a virtual hug from me (((hug))). What’s slowing us down is not in the development and back-end setup, however, it’s with moderation by our staff and making sure that there is plenty of meaningful content there. As I’m sure you probably know, a forum that gives off the impression that it’s dead usually dies.

      Thanks again and I hope to see you on our forum when it finally gets launched!

  3. I would love for you to have little training segments on your blog.
    I have been a customer since 2005 and appreciate you more than I can express. Customer service has been superb.
    Thank you.

    • Hey Pickett,

      We appreciate you more than we can express. Your “Hosting with IX 5 Year Anniversary” is coming up in September (I’m working on making this a holiday)! I am too hoping that soon, we will be able to offer training segments somewhere on our website (perhaps not on only our blog, but in some other convenient extension of our support). What kind of training are you interested in?

      Thank you for the suggestion and comment!

  4. I like your post, I’m thinking you have some good goals in mind for your customers. Personally, I love creating websites but if I don’t ever make money and only spend money I might have to consider quitting. I tried the OS Commerce but it was too complicated for the teeny tiny little store I had in mind. Lessons for true dummies like me would be so appreciated!
    Keep up the good work!

  5. rockaclimba -

    Already bored by long waiting tickets, support which is always starting their reply from ' unfortunately' and shift their soloution 3 times to pass ONE WEEK of sites being off.
    Ultimately forced me to pay to some other HOST rathan than paying extra to IXWEBHOSTING because it was sheer arm twisting and blackmail.

  6. when you lost your job you can set up starting a home-business online or home business.

  7. when you lost your job you can set up starting a home-business online or home business.

  8. I would love for you to have little training segments on your blog. I have been a customer since 2006 and appreciate you more than I can express. Customer service has been superb Thank you.

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